Abstract
Successfully managing inter-firm relationships in today's globalized business environments is a formidable challenge (e.g. Christopher, 2005; Presutti and Mawhinney, 2007; Meira et al., 2010). Efficiency and effectiveness of transactional processes at the buyer-supplier interface are particularly important due to their direct impact on customer satisfaction (Gunasekaran et al., 2004) and the company's intrafirm- performance (Swink et al., 2007).
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© 2014 Springer Fachmedien Wiesbaden
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Gebert, K. (2014). Analysis of dyadic control activities’ mediating role in delivery reliability and flexibility. In: Performance Control in Buyer-Supplier Relationships. Supply Chain Management. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-01893-1_7
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DOI: https://doi.org/10.1007/978-3-658-01893-1_7
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Publisher Name: Springer Gabler, Wiesbaden
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Online ISBN: 978-3-658-01893-1
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