Abstract
Feature-rich software systems of today are the result of the continuous increase in computational power and growing requirements for broad functionality; these systems have to be mastered by casual or untrained users. This leads to operability problems (systems are too complicated), ineffective use, erroneous behavior and frustration. Careful empirical studies indicate that even in current systems only a small percentage of the available functionality is actually used. The availability of more computational power in the future will be of little value in constructing more usable systems, unless we open up new access paths to enable the user to take advantage of this increased functionality.
We claim that knowledge-based systems with qualitatively new human-computer communication capabilities are one of the most promising ways to create intelligent systems. We propose to extend the comprehensibility of systems by dedicating a large fraction of the computational power of the machine to sophisticated user support systems.
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© 1986 Springer-Verlag Berlin Heidelberg
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Fischer, G. (1986). From Interactive to Intelligent Systems. In: Skwirzynski, J.K. (eds) Software System Design Methods. NATO ASI Series, vol 22. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-82846-1_7
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DOI: https://doi.org/10.1007/978-3-642-82846-1_7
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