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A Management Perception—Need for Quality Control

  • S. P. Puri
  • Suran N. Dwivedi
Conference paper

Abstract

Quality Control is very significant to the manufacturing concern because it relates to customer satisfaction.

Keywords

Quality Control Program Quality Control Department Quality Control Circle Japanese Manufacturing Firm Fact Quality Control 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Selected References

  1. Anon. 1982. Quality: a special report. Reprint from Business Week, (Nov. 1, 1982 issue).Google Scholar
  2. Anon. 1981. Japan’s strategy for the ’80s. Reprint from Business Week (Dec. 14, 1982 issue).Google Scholar
  3. Cole, R.F. 1980. Learning from the Japanese: Prospects and Pitfalls. Management Review, (Sep):22–28.Google Scholar
  4. Deming W E. 1981. What Top Management Must Do. Business Week, (Jul. 20): 19–21.Google Scholar
  5. Hayes, R.H. and Wheelwright, S.C. 1984. Restoring Our Competitive Edge: Competing Through Manufacturing. New York: John Wiley & Sons.Google Scholar
  6. Juran, J.M. 1979. Quality for Better Product Assurance and Reliability. Reprint from Quality, 027F (Jan.-Feb. issues).Google Scholar
  7. Leonard FS. and Sasser, W.E. 1982. The incline of quality. Harvard Business Review, 60, 5:163–171.Google Scholar
  8. Schonberger, R.J. 1982. Japanese Manufacturing Techniques. Nine Hidden Lessons of Simplicity. New York: Free Press.Google Scholar

Copyright information

© Springer-Verlag New York Inc. 1988

Authors and Affiliations

  • S. P. Puri
    • 1
  • Suran N. Dwivedi
    • 2
  1. 1.Division of Business and Social SciencesBarber-Scotia CollegeConcordUSA
  2. 2.College of EngineeringUniversity of North Carolina at CharlotteCharlotteUSA

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