Skip to main content
SpringerLink
Log in

Information Technology (IT) Outsourcing: an Alternative to Reengineer your IT

  • Chapter
Business Reengineering

Part of the book series: Herausforderungen an das Management ((HERAUSMANAG,volume 4))

  • 267 Accesses

Zusammenfassung

Das Outsourcing des Information Technology-Systems wird als Alternative zum Reengineering des eigenen Informationssystems bewertet. Die Vor- und Nachteile des Outsourcing werden herausgearbeitet. Detailliert beschrieben und bewertet wird das Management (Vorbereitung, Implementierung und Durchfuhrungsstrategien) des Outsourcing.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 74.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 99.00
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 79.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

Bibliography

  • Anderson, C. (1995), Choose Outsourcer Carefully, in: Computing Canada, July 1995

    Google Scholar 

  • Applegate, L., Montealegre, R. (1991), Eastman Kodak Co.: Managing Information Systems Through Strategic Alliance, in: Harvard Business Case 9-192-030, 1991

    Google Scholar 

  • Applegate, L., Davis, K. (1995), Xerox: Outsourcing Global Information Technology Resources, in: Harvard Case 9-195-158, 1995

    Google Scholar 

  • Applegate, L., et al. (1996), Corporate Information Systems Management, 4th Edition, Homewood III. 199

    Google Scholar 

  • Aubert, B.A., Rivard, S., Patry, M. (1996), A Transaction Cost Approach to Outsourcing Behavior: Some Empirical Evidence, in: Information & Management, May 1,1996, p. 51

    Google Scholar 

  • Avgerou, C, et al. (1995), Information Systems Professionals and the Challenge of BPR, in: New Technology, Work, and Employment, September 1995

    Google Scholar 

  • Bateman, J. (1995), The People Are the Power, in: EuroBusiness, Vol. 3, Nr. 5, September, 1995, p. 114

    Google Scholar 

  • Behara, R., et al. (1995), Trends in Information Systems Outsourcing, in: International Journal of Purchasing and Materials Management, Spring 1995, p. 46

    Google Scholar 

  • Benjamin, R, Blunt, J. (1992), Critical IT Issues: The Next Ten Years, in: Sloan Management Review, Summer 1992, pp. 7-19

    Google Scholar 

  • Benko, C. (1993), Outsourcing Evaluation: A Profitable Process, in: Information Systems Management, Spring 1993, pp. 45-50

    Google Scholar 

  • Bordwin, M (1995), Independent Contractors: Savings or Legal Snare, in: Management Review, Nov. 1995, pp. 9-11

    Google Scholar 

  • Borthick, S. (1995), The Ins and Outs of Outsourcing, in: Business Communications Review, June 1995, p. 35

    Google Scholar 

  • Business Computing Brief (1994), Outsourcing Helps Lafarge to Meet Customer Deadlines, in: Business Computing Brief, Sep. 1, 1994

    Google Scholar 

  • Caldwell, B., et al. (1994), MOVING OUT — Companies such as Xerox, Delta, and Du Pont view outsourcing as a growth tool, not a desperation move, in: Information Week, March 14, 1994, p. 12

    Google Scholar 

  • Caldwell, B. (1995), Outsourcing Megadeals, in: Information Week, Nov. 6, 1995

    Google Scholar 

  • Canada News Wire (1995), Improvement and Progress in All Areas 1994: An Excellent Year for the National Bank, February 8, 1995

    Google Scholar 

  • Chaudhury, A. (1995), Management of Information Systems Outsourcing, in: Journal of Management Information Systems, Fall 1995, pp. 131-160

    Google Scholar 

  • Collins, J. S., Millen, R. A. (1995), Information Systems Outsourcing by Large American Industrial Firms: Choices and Impacts, in: Information Resources Management Journal, Winter 1995, p. 5

    Google Scholar 

  • Collins, M., Jopson, K. (19%), Putting People First in BPR, in: Information Management & Technology, July 19% COMPUTER ECONOMICS (1995), Is Outsourcing Right for You? in: COMPUTER ECONOMICS Report, March 1995

    Google Scholar 

  • Conklin, D., McLellan, K. (1994), Should Government Outsource Their Information Systems? in: Optimum, Autumn 1994

    Google Scholar 

  • Corbin, L. (1994), Overview, Integration/Outsourcing Guide, in: National Journal Government Executive, October 1994

    Google Scholar 

  • Corbett, M (1994), Outsourcing and the New IT Executive, in: Information Systems Management, Fall 1994, pp. 19-22

    Google Scholar 

  • Cross, J. (1995), IT Outsourcing: British Petroleum’s Competitive Approach, in: Harvard Business Review, May-June, 1995, pp. 94-102

    Google Scholar 

  • Davenport, T. (1993), Process Innovation: Reengineering Work Through Information Technology, Harvard Business School Press, 1993

    Google Scholar 

  • Davidson, W.H. (1993), Beyond Re-engineering: The Three Phases of Business Transformation, in: IBM Systems Journal, 1993, No. 1, S. 65–79

    Google Scholar 

  • Derek, H. (1994), Light at the End of the System, in: The Times, May 18, 1994

    Google Scholar 

  • Douglass, D. (1993), New Wrinkles in IS Outsourcing, in: IS Analyzer, Sept 1993, pp. 1-16

    Google Scholar 

  • Dryden, P. (1995), Network Adrninistrators Outsource to Get Relief, in: Computerworl 4 Nov.6, 1995, p. 73

    Google Scholar 

  • Earl, M., Feeny, D. (1994), Is Your CIO Adding Value? in: Sloan Management Review, Spring 1994, pp. 11-20

    Google Scholar 

  • Earl, M., et al. (1995), Strategies for Business Process Reengineering: Evidence from Field Studies, in: Journal of Management Information Systems, Summer 1995, pp. 31-56

    Google Scholar 

  • Färber, D. (1995), The Benefits of Ultimate Outsourcing, in: PC Week, Oct. 2,1995, p. 138

    Google Scholar 

  • Ferranti, M. (1995), European Outsourcing Rises: Users Seek Help with Complex Systems, in: Computerworld, June 26, 1995, p.68

    Google Scholar 

  • Fischli, I R. (1996), Outsourcing: A New Management Tool or Just a Fad? in: Bulletin of the American Society for Information, April 1, 1996, p. 20

    Google Scholar 

  • Foxman, N. (1994), Succeeding in Outsourcing, in: Information Systems Management, Winter 1994, pp. 77-80

    Google Scholar 

  • Furey, T.R., et al. (1993), Applying Information Technology to Reengineering, in: Planning Review, Nov/Dec 1993, pp. 22-25

    Google Scholar 

  • Garrett, J. G. (1994), Reengineering, Outsourcing and All That: The Information Highway, in: Business Quarterly, March 22,1994, p. 116

    Google Scholar 

  • Gerber, C. (1995), Demand More From Your Outsourcer, in: Datamation, March 15, 1995

    Google Scholar 

  • Gibson, L. (1994), The Debate Over Network Management Outsourcing, in: Computing Canada, September 14, 1994

    Google Scholar 

  • Gilbert, F. (1993), Issues to Consider Before Outsourcing, in: The National Law Journal, Nov. 15, 1993

    Google Scholar 

  • Gills, R, Biafore, M. (1993), Evaluating the Outsourcing Option: Panacea or Placebo? in: The Bankers Magazine, May-June 1993, p. 10

    Google Scholar 

  • Goldman, S. (1995), Creative Outsourcing, in: Datamation, July 15, 1995, p.84

    Google Scholar 

  • Gotlieb, L.R. (1994), Going into Business with your IT Vendor, in: The Management Accounting Magazine, April 1994, p. 6

    Google Scholar 

  • Grover, V, Teng, J. (1993), The Decision to Outsource Information Systems Functions, in: Journal of Systems Management, November 1993, pp. 34-38

    Google Scholar 

  • Gurbaxani, V.(1996), The New World of Information Technology Outsourcing, in: Communications of the Association of Computing Machinery, July 1, 1996, p. 45

    Google Scholar 

  • Halper, M. (1993), UK Tax Agency will Outsource to EDS, in: Computerworld, Nov 29, 1993

    Google Scholar 

  • Halper, M. (1994), ISSC Grabs Another Railway in Amtrack Outsourcing Deal, in: Computerworld, May 9, 1994

    Google Scholar 

  • Hammer, M., Champy, J. (1993), Reengineering the Corporation, New York 1993

    Google Scholar 

  • Halper, M. (1995), Responsibility Stays In-House in Outsourcing Partnership, in: Computerworld, Jan 30, 1995, p. 60

    Google Scholar 

  • Huber, R. (1993), How Continental Bank Outsourced Its ‘Crown Jewels’, in: Harvard Business Review, Jan-Feb 1993, pp. 121-129

    Google Scholar 

  • Jones, C. (1994), Evaluating Software Outsourcing Options: Do Your Software Operations Add Value? in: Information Systems Management, Fall 1994, pp. 28-33

    Google Scholar 

  • Judenberg, J. (1994), Applications Maintenance Outsourcing: An Alternative to Outsourcing, in: Information Systems Management, Fall 1994, pp. 34-38

    Google Scholar 

  • Kaplan, J. (1995), Industry Insight; Regional Bells Make Outsourcing Moves, in: Communications Week, May 15, 1995, p. 89

    Google Scholar 

  • Keller, U. J. (1994), Redesign of Information Technology: Outsourcing Decision and Implementation in a Diversified Industrial Company, Thesis for Master of Business Administration, Graduate School of Business Administration (GSBA) Zurich, 1994

    Google Scholar 

  • Kelley, B. (1995), Outsourcing Marches On, in: The Journal of Business Strategy, Jury 1, 1995, p.38

    Google Scholar 

  • Kirkpatrick, D. (1991), Why Not Farm Out Your Computing? in: Fortune, Sept 23, 1991

    Google Scholar 

  • King, J. (1995), Chemical Bank Outsourcing PC Support Services to Unisys, in: Computerworld, May 15, 1995, p. 6

    Google Scholar 

  • King, W. (1994), Strategic Outsourcing Decisions, in: Information Systems Management, Fall 1994, pp. 58-61

    Google Scholar 

  • Krone, R. (1995), Outsourcing, in: Harvard Business Review, July/August 1995, p. 159

    Google Scholar 

  • Lacity, M., Hirschheim, R. (1993), The Information Systems Outsourcing Bandwagon, in: Sloan Management Review, Fall 1993, pp. 73-93

    Google Scholar 

  • Lacity, M., Hirschheim, R (1993), Information Systems Outsourcing: Myths, Metaphors, and Realities, New York u. a. 1993

    Google Scholar 

  • Lacity, M., et al. (1994), Realizing Outsourcing Expectations: Incredible Expectations, Credible Outcomes, in: Information Systems Management, Fall 1994, pp. 7-18

    Google Scholar 

  • Lacity, M., Willcocks, L., Feeny, D. (1995), IT Outsourcing: Maximize Flexibility and Control, in: Harvard Business Review, May-June 1995, p. 84

    Google Scholar 

  • Martinez, E. (1995), Successful Reengineering Demands IS/Business Partnerships, in: Sloan Management Review, Summer 1995, pp. 51-60

    Google Scholar 

  • Mayor, T. (1995), Airport ′95: Part One, in: CIO, September 1, 1995, pp. 48-56

    Google Scholar 

  • McCreaery, J., et al (1995), The Risk of Implementing Global Information Technology, in: Information Strategy: The Executive’s Journal, Fall 1995, pp. 39-44

    Google Scholar 

  • McFarlan, W., Seger, K. (1993), General Dynamics and Computer Sciences Corp: Outsourcing the IS Function, in Harvard Case 9-193-178

    Google Scholar 

  • McFarlan, W., Nolan, R. (1995), How to Manage an IT Outsourcing Alliance, in: Sloan Management Review, Winter 1995, pp. 9-23

    Google Scholar 

  • McLellan, K., Marcolin, B. (1994), Outsourcing; Information Technology, in: Business Quarterly, Vol. 59, Nr. 1, September 22, 1994, p. 95

    Google Scholar 

  • Meyer, N.D. (1994), A Sensible Approach to Outsourcing: The Economic Fundamentals, in: Information Systems Management, Fall 1994, pp. 23-27

    Google Scholar 

  • Müler, D., et al (1995), Outsourcing Information Technology-One Step at a Time, in: Public Utilities Fortnightly, Nov. 1, 1995, p. 35

    Google Scholar 

  • Minoli, D. (1995), Do Your Homework Before Diving into Outsourcing, in: Network World, March 13, 1995

    Google Scholar 

  • Moad, J. (1995), Outsourcing? Go Out on a Limb Together, in: Datamation, Feb. 1, 1995, p. 58

    Google Scholar 

  • Morrissey, J. (1995), CIOs Use Outsourcing to Revamp System, in: Modern Healthcare, July 24, 1995, p. 60

    Google Scholar 

  • Nagaraj, V. (1995), Seize The Opportunity — IS Should Use Its Knowledge of the Business and Systems to Add Value that Outsourcers Cannot, in: Information Week, November 13, 1995, p. 136

    Google Scholar 

  • Nolan, R., McFarlan, W. (1995), Outsourcing, in: Harvard Business Review, July/August 1995, p. 160

    Google Scholar 

  • O’Heney, S. (1996), Outsourcing’s New Look, in: A.B.A. Banking Journal, May 1, 19%, p. 44

    Google Scholar 

  • Palvia, P.C. (1995), A Dialectic View of Information Systems Outsourcing: Pros and Cons, in: Information & Management, November 1, 1995, p. 265

    Google Scholar 

  • Pinnington, A., Woolcock, P. (1995), How Far is IS/TT Outsourcing Enabling New Organizational Structure and Competence? in: International Journal of Information Management, October 1, 1995, p. 353

    Google Scholar 

  • Presswire (1995), Equifax Europe: Equifax Europe and ISSC Sign $50M Outsourcing Deal, August 1, 1995

    Google Scholar 

  • Pryor, Graham (1995), Information Management in the Oil and Gas Sector — The New Credibility of Outsourcing, in: Journal of Librarianship and Information Science, September 1, 1995, p. 131

    Google Scholar 

  • Rao, S. (1994), When in Doubt, Outsource, in: Financial World, Dec 5, 1994, p. 77

    Google Scholar 

  • Reid, W. (1994), Outsourcing: The 18 Steps to Success, in: The Computer Lawyer, June 1994, p. 12

    Google Scholar 

  • Ricciuti, M. (1994), Outsourcing as a Survival Tactic, in: Datamation, April 15, 1994, p. 48.

    Google Scholar 

  • Ruber, P. (1995), Drive a Hard Bargain with Network Outsources, in: Datamation, Nov. 15, 1995, pp. 61-64

    Google Scholar 

  • Scott, K. (1995), Cooperative Outsourcing: Securing Value from Information Technology, in: Public Utilities Fortnightly, Nov. 1, 1995

    Google Scholar 

  • Schnitt, D.L. (1993), Reengineering the Organization Using Information Technology, in: Journal of Systems Management, 1993, pp. 14-20

    Google Scholar 

  • Scrupski, S. (1994), Boston Rocks Outsourcing, in: Datamation, June 1, 1994, p. 34

    Google Scholar 

  • Sharp, B. (1993), Outsourcing Branches Out, in: CFO, Dec 1993, pp. 55-58

    Google Scholar 

  • Siemers, R. (1995), Meet the New Outsourcing, in: ABA Banking Journal, June 1995, p. 52-60

    Google Scholar 

  • Silver, J. (1995), State of Indiana Dares to Outsource All of its IT Work; Requests Proposals for $80 Million Project, in: Government Computer News, October 30, 1995, p. 14

    Google Scholar 

  • Strassman, P. (1995), Outsourcing: A Game for Losers, in: Computerworld, August 21, 1995, p.75

    Google Scholar 

  • Sweeny, P. (1995), Flexibility: Key to Success When Outsourcing Information Technology, in: Public Utilities Fortnightly, November 1, 1995, p. 36

    Google Scholar 

  • Takac, P. (1994), Outsourcing: A Key to Controlling Escalating IT Costs? in: International Journal of Technology Management, Feb. 1994, p. 139

    Google Scholar 

  • Taylor, J. A. (1995), Don’t Obliterate, Informate: BPR for the Information Age, in: New Technology, Work, and Employment, September 1995

    Google Scholar 

  • Terdiman, R. (1995), Outsourcing: Are These Deals Sucesses or Failures?, External Services Providers, Gartner Group Research Notes, K-OUT-010, February 1, 1995

    Google Scholar 

  • Tracey, B. (1996), Perot, Swiss Bank Pull Trigger on a Unique Outsourcing Deal, in: The American Banker, January 18, 19%, p. 11

    Google Scholar 

  • Venkatraman, N., Loh, L. (1994), The Shifting Logic of the IS Organization: From Technical Portfolio to Relationship Portfolio, in: Information Strategy: The Executive’s Journal, Winter 1994, pp. 5-11

    Google Scholar 

  • Wagner, M. (1996), Spin-off Picks Outsourcing, in: Computerworld, Jan 15, 1996, pp. 71-72

    Google Scholar 

  • Willcocks, L., Lacity, M. and Fitzgerald, G. (1995), Information Technology Outsourcing in Europe and the USA: Assessment Issues, in: International Journal of Information Management, October 1, 1995, p.333

    Google Scholar 

  • Willcocks, L. (1995), Co-operative Partnership and Total IT Outsourcing: From Contractual Obligation to Strategic Alliance? in: European Management Journal, March 1995, pp. 67-78

    Google Scholar 

  • Willcocks, L., et al (1995), Outsourcing IT: The Strategic Implications, in: Long Range Planning, Oct, 1995, p.59

    Google Scholar 

  • Winder, M. (1994), Transitional Outsourcing, in: Information systems Management, Fall 1994, pp. 65-68

    Google Scholar 

  • Wolf, D. (1995), Outsourcing for Global Networks, in: Business Communications Review, Nov 1995, p. 10

    Google Scholar 

  • Wong, G., Keller, U. (1995), Living Case: SIG Information Technology in a Diversified Industrial Company, Graduate School of Business Administration (GSBA) Zurich, 1995

    Google Scholar 

  • Top Competition as Big Banks Continue to Outsource, in: Bank Automation News, May 18, 1995

    Google Scholar 

  • Information Technology Guide: Systems Integration/Outsourcing, in: Government Executive, April 1996, p. 16A

    Google Scholar 

  • Let’s Order Out For Technology, in: Business Week, May 13, 1996, p. 47

    Google Scholar 

Download references

Authors
  1. Godwin Wong
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Urs J. Keller
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Editors and Affiliations

  1. Graduate School of Business, Administration Zürich, Bahnhofstraße/Schützengasse 4, CH-8023, Zürich, Schweiz

    Ralph Berndt

Rights and permissions

Reprints and permissions

Copyright information

© 1997 Springer-Verlag Berlin Heidelberg

About this chapter

Cite this chapter

Wong, G., Keller, U.J. (1997). Information Technology (IT) Outsourcing: an Alternative to Reengineer your IT. In: Berndt, R. (eds) Business Reengineering. Herausforderungen an das Management, vol 4. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-59187-7_15

Download citation

  • DOI: https://doi.org/10.1007/978-3-642-59187-7_15

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-63887-9

  • Online ISBN: 978-3-642-59187-7

  • eBook Packages: Springer Book Archive

Publish with us

Policies and ethics

Search

Navigation