ECC Information Technologies

  • Andreas Muther

Abstract

Which information technologies and services can a company use in the supplier-customer relationship? This chapter defines the terms ECC information technology and ECC service (Section 3.1.) and describes potential components of an ECC solution (Section 3.2.). Section 3.3. identifies the most important information technology trends and their effects on Electronic Customer Care.

Keywords

Marketing Assure Tate 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2002

Authors and Affiliations

  • Andreas Muther
    • 1
  1. 1.FeldkirchAustria

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