ECC Information Technologies

  • Andreas Muther


Which information technologies and services can a company use in the supplier-customer relationship? This chapter defines the terms ECC information technology and ECC service (Section 3.1.) and describes potential components of an ECC solution (Section 3.2.). Section 3.3. identifies the most important information technology trends and their effects on Electronic Customer Care.


Business Partner Online Shop Business Logic Transaction System Digital Certificate 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2002

Authors and Affiliations

  • Andreas Muther
    • 1
  1. 1.FeldkirchAustria

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