Abstract
Global healthcare spending has increased in the last decades, and there is data showing inefficiency in resource consumption that is not reflected in healthcare improvement. To overcome these problems, this paper proposes a method based on Enterprise Ontology and Lean to find non value-added transactions, and redesign them to improve healthcare. Demonstrations of the method were accomplished using field studies within the national health system, making it possible to find transactions that can be refined or improved. Results and evaluation prove that the proposed method yields an adequate and clear process view, and is reliable when it comes to reengineer healthcare.
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Dias, D.G., Mendes, C., da Silva, M.M. (2013). A Method for Reengineering Healthcare Using Enterprise Ontology and Lean. In: Fred, A., Dietz, J.L.G., Liu, K., Filipe, J. (eds) Knowledge Discovery, Knowledge Engineering and Knowledge Management. IC3K 2012. Communications in Computer and Information Science, vol 415. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-54105-6_16
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DOI: https://doi.org/10.1007/978-3-642-54105-6_16
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