A Framework for Classifying and Modeling Organizational Behavior

  • Chris Aitken
  • Christine Stephenson
  • Ryan Brinkworth
Part of the International Handbooks on Information Systems book series (INFOSYS)


The consistent structuring and modeling of behavioral descriptions is a prerequisite to any successful Business Process Management (BPM) initiative. This chapter presents a simple practical framework for aligning various concepts and representations of organizational behavior, which assists identifying appropriate model types. The framework is presented as a means to improve process modeling within BPM initiatives and as a guide to the development and documentation of process architectures. A set of BPMN 2.0 based templates are described which enable the modeling of the concepts in the framework. Both health sector and investment management industry cases studies are described in which the framework is used to align descriptions of organizational behavior to produce useful integrated behavioral reference models and unified process model sets. The framework is also used to analyze model and process architecture completeness and structure.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2015

Authors and Affiliations

  • Chris Aitken
    • 1
  • Christine Stephenson
    • 1
  • Ryan Brinkworth
    • 2
  1. 1.Enterprise ArchitectsBrisbaneAustralia
  2. 2.Emirates GroupDubaiUAE

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