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BPM Center of Excellence: The Case of a Brazilian Company

Part of the International Handbooks on Information Systems book series (INFOSYS)

Abstract

The BPM Center of Excellence (CoE) has been widely adopted in organizations that believe in BPM’s potential as a tool to promote an organizational environment that is technically and culturally prone to innovation and change. This chapter shows the relevance of a BPM CoE in order to implement an effective BPM Governance that generates synergy, efficiency, and collaboration within all types of existent BPM initiatives inside an organization. It also discusses lessons learnt related to the implementation of a BPM CoE by presenting a real case in a Brazilian company.

Keywords

  • Business Process
  • Service Level Agreement
  • Business Process Management
  • Business Area
  • Enterprise Resource Planning System

These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Correspondence to Leandro Jesus .

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Jesus, L., Macieira, A., Karrer, D., Caulliraux, H. (2015). BPM Center of Excellence: The Case of a Brazilian Company. In: vom Brocke, J., Rosemann, M. (eds) Handbook on Business Process Management 2. International Handbooks on Information Systems. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-45103-4_17

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