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Business Process Analytics

  • Michael zur Muehlen
  • Robert Shapiro
Chapter
Part of the International Handbooks on Information Systems book series (INFOSYS)

Abstract

Business Process Management systems (BPMS) are a rich source of events that document the execution of processes and activities within these systems. Business Process Management analytics is the family of methods and tools that can be applied to these event streams in order to support decision making in organizations. The analysis of process events can focus on the behavior of completed processes, evaluate currently running process instances, or focus on predicting the behavior of process instances in the future. This chapter provides an overview of the different methods and technologies that can be employed in each of these three areas of process analytics. We discuss the underlying format and types of process events as the common source of analytics information, present techniques for the aggregation and composition of these events, and outline methods that support backward- and forward-looking process analytics.

Keywords

Business process analytics Business activity monitoring Process controlling Process optimization Audit trail Process intelligence 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2015

Authors and Affiliations

  1. 1.Stevens Institute of TechnologyHobokenUSA
  2. 2.Process AnalyticaWellfleetUSA

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