Abstract
Knowledge transfer during management support system implementations is one of the key elements of project success. The scope of this article is to present the results of research on the methods of completing knowledge transfer for specific implementation phases in selected groups of IT projects consisting in implementing ERP, CRM, BI and DMS class IT systems. The results may be interesting for researchers specialising in the subject of IT project implementation and for practitioners completing IT projects.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Bostrom, R., Olfman, L., Sein, M.K.: The Importance of Learning Style in End-User Training. In: Emery, J.C. (ed.) MIS Quarterly 1990, vol. 14(1), pp. 101–119. Society for Information Management and The Management Information Systems Research Center Minneapolis, Minneapolis (1990)
Gallivan, M.J., Spitler, V.K., Koufaris, M.: Does Information Technology Training Really Matter? A Social Information Processing Analysis of Coworkers Influence on IT Usage in the Workplace. In: Zwass, V. (ed.) Journal of Management Information Systems 2005, vol. 22(1), pp. 153–192. M.E. Sharpe, Inc., Armonk (2005)
Gill, J., Johnson, P.: Research Methods for Managers. Sage Publications, London (2002)
Haines, M., Goodhue, D.: Implementation Partner Involvement and Knowledge Transfer in the Context of ERP Implementation. International Journal of Human-Computer Interaction 2003 16(1), 23–38 (2003)
Koskinen, K.: Knowledge Management to Improve Project Communication and Implementation. Project Management Journal 2004 35(2), 13–19 (2004)
Kumar, J.A., Ganesh, L.S.: Research on Knowledge Transfer in Organisations – a Morphology. Journal of Knowledge Management 2009 13(4), 161–174 (2009)
Lech, P.: Knowledge Transfer Procedures From Consultants to Users in ERP Implementation. In: Turner, G. (ed.) The Electronic Journal of Knowledge Management 2011, vol. 9(4), pp. 318–327. Academic Publishing International Ltd. (2011)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2013 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Wachnik, B. (2013). Knowledge Transfer in Management Support System Implementation. In: Skersys, T., Butleris, R., Butkiene, R. (eds) Information and Software Technologies. ICIST 2013. Communications in Computer and Information Science, vol 403. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-41947-8_5
Download citation
DOI: https://doi.org/10.1007/978-3-642-41947-8_5
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-41946-1
Online ISBN: 978-3-642-41947-8
eBook Packages: Computer ScienceComputer Science (R0)