Abstract
The ability to steer business operations in alignment with the true origins of costs, and to be informed about this on a real-time basis, allows businesses to increase profitability. In most organisations however, high-level cost-based managerial decisions are still being made separately from process-related operational decisions. In this paper, we describe how process-related decisions at the operational level can be guided by cost considerations and how these cost-informed decision rules can be supported by a workflow management system. The paper presents the conceptual framework together with data requirements and technical challenges that need to be addressed to realise cost-informed workflow execution. The feasibility of our approach is demonstrated using a prototype implementation in the YAWL workflow environment.
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Wynn, M.T. et al. (2013). Cost-Informed Operational Process Support. In: Ng, W., Storey, V.C., Trujillo, J.C. (eds) Conceptual Modeling. ER 2013. Lecture Notes in Computer Science, vol 8217. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-41924-9_16
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DOI: https://doi.org/10.1007/978-3-642-41924-9_16
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-41923-2
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