The Operation and Maintenance Management System of the Cloud Computing Data Center Based on ITIL

  • HongJun Zhan
  • Wei Zhang
Part of the Lecture Notes in Electrical Engineering book series (LNEE, volume 279)


The cloud computing data center mainly consists of numerous computers, network equipments, storage devices, power supply equipments, and many business systems serving for various departments in diverse purposes. The challenges encountered in the operation and maintenance management of IT (Information Technology) greatly restrain the reliability of cloud computing services. So, the idea of this paper was to realize the integrated operation and maintenance services characterized by the overall, comprehensive, standard and automated monitoring. That is, this research aimed to provide an integrated solution to improve the IT management level comprehensively and standardize IT environmental management. Also, the value and profit resulting from the IT resource input can be maximized.


ITIL Cloud computing OAM management Event management 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2014

Authors and Affiliations

  1. 1.Transportation Management CollegeDalian Martime UniversityDalian CityChina
  2. 2.School of Computer ScienceBeijing Information Science and Technology UniversityBeijingChina
  3. 3.Beijing Key Laboratory of Internet Culture and Digital Dissemination ResearchBeijing Information Science and Technology UniversityBeijingChina

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