Improving Documentation by Repairing Event Logs

  • Andreas Rogge-Solti
  • Ronny S. Mans
  • Wil M. P. van der Aalst
  • Mathias Weske
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 165)

Abstract

In enterprises, business process models are used for capturing as-is business processes. During process enactment correct documentation is important to ensure quality, to support compliance analysis, and to allow for correct accounting. Missing documentation of performed activities can be directly translated into lost income, if accounting is based on documentation. Still, many processes are manually documented in enterprises. As a result, activities might be missing from the documentation, even though they were performed.

In this paper, we make use of process knowledge captured in process models, and provide a method to repair missing entries in the logs. The repaired logs can be used for direct feedback to ensure correct documentation, i.e., participants can be asked to check, whether they forgot to document activities that should have happened according to the process models. We realize the repair by combining stochastic Petri nets, alignments, and Bayesian networks. We evaluate the results using both synthetic data and real event data from a Dutch hospital.

Keywords

documentation quality missing data stochastic Petri nets Bayesian networks 

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Copyright information

© IFIP International Federation for Information Processing 2013

Authors and Affiliations

  • Andreas Rogge-Solti
    • 1
  • Ronny S. Mans
    • 2
  • Wil M. P. van der Aalst
    • 2
  • Mathias Weske
    • 1
  1. 1.Hasso Plattner InstituteUniversity of PotsdamPotsdamGermany
  2. 2.Department of Information SystemsEindhoven University of TechnologyEindhovenThe Netherlands

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