The Role of Social Capital, Strategic Networking and Word of Mouth Communication in the Commercialisation of Innovation

  • Tim Mazzarol


Commercialisation is the end point of the innovation management process. It needs to be recognised as being as much a social process as an economic one. Critical to the success of commercialisation is social capital, which is a nebulous and ill-defined concept, but one that has not been given sufficient recognition within the mainstream literature relating to the commercialisation of innovation. Connected with this is the role of word of mouth (WOM) communication that serves as a means of transferring information about new products and services throughout a market. This chapter examines the nature of social capital and WOM within the context of commercialisation. It argues that both have not been given sufficient attention in the role they play in the commercialisation process.


Social Network Social Capital Human Capital Early Adopter Commercialisation Process 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Authors and Affiliations

  1. 1.The University of Western AustraliaCrawleyAustralia

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