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Time Efficiency of Point-of-Sale Payment Methods: Empirical Results for Cash, Cards and Mobile Payments

  • Michal Polasik
  • Jakub Górka
  • Gracjan Wilczewski
  • Janusz Kunkowski
  • Karolina Przenajkowska
  • Natalia Tetkowska
Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 141)

Abstract

We propose a novel approach for the time efficiency study of payment process at Point-Of-Sale (POS). A wide range of payment methods from cash and standard cards to contactless cards, RFID stickers and mobile payments (NFC and remote) was analysed. Transactions were timed by means of digital chronography of video material recorded in the biggest chain of convenience stores in Poland. Our results confirm that cash is a significantly faster payment method than traditional payment card with a magnetic stripe or EMV chip. However, the innovative payment methods, such as contactless cards and NFC mobile payments, are competitive to cash in terms of time efficiency. Contactless cards used in offline mode and without printing paper slips are the first popular electronic payment method in history faster than cash. Our results could be applied to optimise the payment process at POS as well as to develop innovative and efficient payment solutions.

Keywords

Retail payments Tender time Credit & debit cards Contactless cards NFC Mobile payments 

Notes

Acknowledgements

This work was supported by the Polish Ministry of Science and Higher Education under Grant No. N N113 308835. We wish to express our appreciation to: Zabka Polska SA, MasterCard Europe, and MCX Systems Ltd. for supporting the data collection at POS. Moreover, we are grateful to 61 students of the Nicolaus Copernicus University in Torun and 45 students of the Faculty of Management, University of Warsaw, for their participation in the study. We would also like to thank Leo Van Hove for helpful comments and suggestions.

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Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  • Michal Polasik
    • 1
  • Jakub Górka
    • 2
  • Gracjan Wilczewski
    • 1
  • Janusz Kunkowski
    • 1
  • Karolina Przenajkowska
    • 1
  • Natalia Tetkowska
    • 1
  1. 1.Faculty of Economic Sciences and ManagementNicolaus Copernicus UniversityTorunPoland
  2. 2.Faculty of ManagementUniversity of WarsawWarsawPoland

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