Skip to main content

Supporting Voice Content Sharing among Underprivileged People in Urban India

  • Conference paper

Part of the Lecture Notes in Computer Science book series (LNISA,volume 8120)

Abstract

Recent advances in voice-based telecom information systems enable underprivileged and low-literacy users to access and offer online services without expensive devices or specialized technical knowledge. We propose SRLs (speech resource locators), a mechanism that facilitates the creation, access, and sharing of online voice content. To test the interaction with SRLs, we developed a proof-of-concept application that allows for simple sharing of voice content. We subsequently created a smartphone application for the same service that provided a graphical user interface to the online voice application. Our findings show that literate underprivileged people were able to share online voice content on feature phones and smart phones whereas in low-literacy people were unable to access shared content over feature phones but able to do so on smart phones. We conclude by highlighting opportunities and challenges for the design of voice-based applications that support information sharing.

Keywords

  • HCI4D
  • Information Sharing
  • ICTD
  • User-Centered Design
  • Interactive Voice Systems
  • Smartphones
  • India

References

  1. Agarwal, S., Kumar, A., Nanavati, A.A., Rajput, N.: Content creation and dissemination by-and-for users in rural areas. In: Proc. ICTD 2009 (2009)

    Google Scholar 

  2. Ajmera, J., Joshi, A., Mukherjee, S., Rajput, N., Sahay, S., Shrivastava, M., Shrivastava, K.: Two Stream Indexing for Spoken Web Search. In: Proc. WWW 2011 (2011)

    Google Scholar 

  3. Anokwa, Y., Smyth, T., Ramachandran, D., Sherwani, J., Schwartzman, Y., Luk, R., Ho, M., Moraveji, N., DeRenzi, B.: Stories from the Field: Reflections on HCI4D Experiences. Information Technologies & International Development 5(4) (2012)

    Google Scholar 

  4. Awaaz De Infosystems Pvt. Ltd. Awaaz.De (2012), http://www.awaaz.de/

  5. Beaton, J., Kumar, R.: Indian Cultural Effects on User Research Methodologies. In: Ext. Abstr. CHI 2010 (2010)

    Google Scholar 

  6. Blanchard, H.E., Lewis, S.H.: Voice messaging user interface. In: Gardner-Bonneau, D. (ed.) Human Factors and Voice Interactive Systems. Kluwer (1999)

    Google Scholar 

  7. Borodin, Y., Dausch, G., Ramakrishnan, I.V.: TeleWeb: Accessible service for Web Browsing via Phone. In: Proc. W4A 2009 (2009)

    Google Scholar 

  8. ConsumerLab, Ericsson. Emerging App Culture. An Ericsson Consumer Insight Summary Report (2012)

    Google Scholar 

  9. Convergence Catalyst. India Smartphone Outlook 2012 (2012)

    Google Scholar 

  10. Danesha, K.A., Rajput, N., Srivastava, K.: User Driven Audio Content Navigation for Spoken Web. In: Ext. Abstr. MM 2010 (2010)

    Google Scholar 

  11. Densmore, M.: Claim Mobile: When to Fail a Technology. In: Proc. CHI 2012 (2012)

    Google Scholar 

  12. Dhir, A., Moukadem, I., Jere, N., Kaur, P., Kujala, S., Ylä-Jääski, A.: Ethnographic Examination for Studying Information Sharing Practices in Rural South Africa. In: Proc. IARIA 2010 (2012)

    Google Scholar 

  13. Esoko, Esoko – For farmer (2012), http://www.esoko.com/about/index.php

  14. Friscira, E., Knoche, H., Huang, J.: Getting in touch with text: designing a mobile phone application for illiterate users to harness SMS. In: Proc. DEV 2012 (2012)

    Google Scholar 

  15. Heimerl, L., Honicky, R.J., Brewer, E., Tapan, P.: Message phone: A user study and analysis of asynchronous messaging in rural uganda. In: Proc. NSDR 2009 (2009)

    Google Scholar 

  16. Kam, M., Ramachandran, D., Devanathan, V., Tewari, A., Canny, J.: Localized Iterative Design for Language Learning in Underdeveloped Regions: The PACE Framework. In: Proc. CHI 2007 (2007)

    Google Scholar 

  17. Kumar, A., Tewari, A., Shroff, G., Chittamuru., D., Kam., M., Canny, J.: An Exploratory Study of Unsupervised Mobile Learning in Rural India. In: Proc. CHI 2010 (2010)

    Google Scholar 

  18. National Statistical Commission, Government of India. Report of the Committee on Unorganised Sector Statistics (2012)

    Google Scholar 

  19. Patel, N., Chittamuru, D., Jain, A., Dave, P., Parikh, T.S.: Avaaj Otalo - A Field Study of an Interactive Voice Forum for Small Farmers in Rural India. In: Proc. CHI 2010 (2010)

    Google Scholar 

  20. Ramakrishnan, I.V., Stent, A., Yang, G.: Hearsay: enabling audio browsing in hypertext content. In: Proc. WWW 2004 (2004)

    Google Scholar 

  21. Raza, A.A., Haq, F., Tariq, Z., Pervaiz, M., Razaq, S., Saif, U., Rosenfeld, R.: Job Opportunities through Entertainment: Virally Spread Speech-Based Services for Low-Literate Users. In: Proc. CHI 2013 (2013)

    Google Scholar 

  22. Reddy, H., Annamalai, N., Gupta, G.: Listener-controlled dynamic navigation of voiceXML documents. In: Miesenberger, K., Klaus, J., Zagler, W.L., Burger, D. (eds.) ICCHP 2004. LNCS, vol. 3118, pp. 347–354. Springer, Heidelberg (2004)

    CrossRef  Google Scholar 

  23. Sambasivan, N., Weber, J.S., Cutrell, E.: Designing a Phone Broadcasting System for Urban Sex Workers in India. In: Proc. CHI 2011 (2011)

    Google Scholar 

  24. Srivastava, S., Rajput, N., Mahajan, G.: SWAicons: Spoken Web Audio icons: Design, Implications and Evaluation. In: Proc. CSCW 2012 (2012)

    Google Scholar 

  25. Smyth, T.N., Kumar, S., Medhi, I., Toyama, K.: Where There’s a Will There’s a Way: Mobile Media Sharing in Urban India. In: Proc. CHI 2010 (2010)

    Google Scholar 

  26. White, J., Duggirala, M., Srivastava, S., Kummamuru, K.: Designing a Voice-based Employment Exchange for Rural India. In: Proc. ICTD 2012 (2012)

    Google Scholar 

  27. Wyche, S.P., Murphy, L.L.: Dead China-Make. Phones Off the Grid: Investigating and Designing for Mobile Phone Use in Rural Africa. In: Proc. DIS 2012 (2012)

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Editor information

Editors and Affiliations

Rights and permissions

Reprints and Permissions

Copyright information

© 2013 Springer-Verlag Berlin Heidelberg

About this paper

Cite this paper

Remy, C., Agarwal, S.K., Kumar, A., Srivastava, S. (2013). Supporting Voice Content Sharing among Underprivileged People in Urban India. In: Kotzé, P., Marsden, G., Lindgaard, G., Wesson, J., Winckler, M. (eds) Human-Computer Interaction – INTERACT 2013. INTERACT 2013. Lecture Notes in Computer Science, vol 8120. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-40498-6_38

Download citation

  • DOI: https://doi.org/10.1007/978-3-642-40498-6_38

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-40497-9

  • Online ISBN: 978-3-642-40498-6

  • eBook Packages: Computer ScienceComputer Science (R0)