Advertisement

Communicating in a Ubicomp World: Interaction Rules for Guiding Design of Mobile Interfaces

  • S. Shyam Sundar
  • Xue Dou
  • Sangmee Lee
Part of the Lecture Notes in Computer Science book series (LNCS, volume 8118)

Abstract

As computing resources become accessible anytime anywhere, rules of interaction and engagement between humans are changing. For example, response-time expectations have dramatically decreased in recent years because of the assumption that recipients are constantly checking e-mail and text messages on their mobile devices. Likewise, expectations of context-awareness have become an important part of interactions. For example, the tag-line “Sent from my iPhone” is a means of conveying the context (mobile) of the message sender, which also serves to explain—or offer an excuse for—the brevity of the response. In this manner, there are several design strategies that are needed for managing expectations, as new rules of interaction emerge due to the ubiquity of our access to computing resources. This paper presents a list of 12 such interaction rules based on theory and research in interpersonal communication and psychology. These rules provide design ideas for mobile ubicomp interfaces.

Keywords

Mobile HCI Ubiquitous Computing Interpersonal Communication User Psychology 

References

  1. 1.
    Aguiléra, A., Guillot, C., Bonin, O.: Mobile Phone Use and the Management of Individual Reachability. In: Proc. of the COST 298 Project (2009), http://www.abs-center.si/gbccd/papers/P062.pdf
  2. 2.
    Aoki, P.M., Woodruff, A.: Making Space For Stories: Ambiguity in the Design of Personal Communication Systems. In: Proc. CHI 2005, pp. 181–190. ACM Press, New York (2005)Google Scholar
  3. 3.
    Avrahami, D., Gergle, D., Hudson, S., Kiesler, S.: Improving the Match between Callers and Receivers: A Study on The Effect of Contextual Information on Cell Phone Interruptions. Behaviour and Information Technology 26, 247–259 (2007)CrossRefGoogle Scholar
  4. 4.
    Banjo, O., Hu, Y., Sundar, S.S.: Cell Phone Usage and Social Interaction with Proximate Others: Ringing in a Theoretical Model. The Open Communication Journal 2, 127–135 (2008)CrossRefGoogle Scholar
  5. 5.
    Bardram, J., Hansen, T.: The AWARE Architecture: Supporting Context-Mediated Social Awareness in Mobile Cooperation. Paper presented at the ACM CSCW 2004, Chicago (2004)Google Scholar
  6. 6.
    Berger, C.R., Calabrese, R.J.: Some Explorations in Initial Interaction And Beyond: Toward a Developmental Theory of Interpersonal Communication. Human Communication Theory 1, 99–112 (1975)CrossRefGoogle Scholar
  7. 7.
    Chen, B.X.: Always on: How the iPhone Unlocked the Anything - Anytime - Anywhere Future–and Locked Us in. Da Capo Press, Cambridge (2011)Google Scholar
  8. 8.
    Clark, H.H., Brennan, S.E.: Grounding in Communication. In: Resnick, L.B., Levine, R.M. (eds.) Perspectives on Socially Shared Cognition, pp. 127–149. American Psychological Association, Washington (1991)CrossRefGoogle Scholar
  9. 9.
    Consolvo, S., Smith, I., Matthews, T., LaMarca, A., Tabert, J., Powledge, P.: Location Disclosure to Social Relations: Why, When, & What People Want to Share. In: Proc. CHI 2005, pp. 81–95. ACM Press, New York (2005)Google Scholar
  10. 10.
    Davis, S., Gutwin, C.: Using Relationship to Control Disclosure in Awareness Servers. In: Proc. GI 2005, pp. 145–152. ACM Press, New Yrok (2005)Google Scholar
  11. 11.
    De Guzman, E.S., Sharmin, M., Bailey, B.P.: Should I Call Now? Understanding What Context Is Considered When Deciding Whether to Initiate Remote Communication Via Mobile Devices. In: Proc. Graphics Interface 2007, pp. 143–150. ACM Press, New York (2007)CrossRefGoogle Scholar
  12. 12.
    Gergen, K.J.: Mobile Communication and the Transformation of The Democratic Process. In: Katz, J. (ed.) Handbook of Mobile Communication Studies, pp. 297–310. MIT Press, Cambridge (2008)Google Scholar
  13. 13.
    Gudykunst, W.B.: Uncertainty and Anxiety. In: Kim, Y.Y., Gudykunst, W.B. (eds.) Theories in Intercultural Communication, pp. 123–156. Sage, Newbury Park (1988)Google Scholar
  14. 14.
    Gudykunst, W.B., Kim, Y.Y.: Communicating With Strangers: An Approach to Intercultural Communication, 4th edn. McGraw-Hill Humanities/Social Sciences/Languages (2002)Google Scholar
  15. 15.
    Hampton, K.N., Livio, O., Goulet, L.S.: The Social Life of Wireless Urban Spaces: Internet Use, Social Networks, and the Public Realm. Journal of Communication 60, 701–722 (2010)CrossRefGoogle Scholar
  16. 16.
    Hancock, J., Birnholtz, J., Bazarova, N., Guillory, J., Berlin, J., Amos, B.: Butler Lies: Awareness, Deception, and Design. In: Proc. CHI 2009, pp. 517–526. ACM Press, New York (2009)Google Scholar
  17. 17.
    Höök, K., Isbister, K., Westerman, S., Gardner, P., Sutherland, E., Vasalou, A., Sundstrom, P., Kaye, J.J., Laaksolahti, J.: Evaluation of Affective Interactive Applications. In: Emotion-Oriented Systems, pp. 687–703. Springer, Heidelberg (2011)CrossRefGoogle Scholar
  18. 18.
    Juhlin, O., Engström, A., Reponen, E.: Mobile Broadcasting: The Whats and Hows of Live Video as a Social Medium. In: Proc. MobileHCI 2010, pp. 35–43. ACM Press, New York (2010)Google Scholar
  19. 19.
    Lin, J., Xiang, G., Hong, J.I., Sadeh, N.: Modeling People’s Place Naming Preferences in Location Sharing. In: Proc. UbiComp 2010, pp. 75–84. ACM Press, New York (2010)Google Scholar
  20. 20.
    Metzger, M.J.: Making Sense of Credibility on the Web: Models for Evaluating Online Information and Recommendations for Future Research. Journal of the American Society for Information Science and Technology 58, 2078–2091 (2007)CrossRefGoogle Scholar
  21. 21.
    Mugge, R., Schoormans, J.P.L., Schifferstein, H.N.J.: Emotional bonding with Personalised Products. Journal of Engineering Design 20, 467–476 (2009)CrossRefGoogle Scholar
  22. 22.
    Nardi, B.A., Whittaker, S., Bradner, E.: Interaction and Outeraction: Instant Messaging in Action. In: Proc. CSCW 2000, pp. 79–88. ACM Press, New York (2000)Google Scholar
  23. 23.
    Nielsenwire: Privacy Please! U.S. Smartphone App Users Concerned with Privacy When it Comes to Location. The Nielson Company (2011), http://www.nielsen.com/us/en/newswire/2011/privacy-please-u-s-smartphone-app-users-concerned-with-privacy-when-it-comes-to-location/html
  24. 24.
    Oeldorf-Hirsch, A., Sundar, S.S.: Online Photo Sharing as Mediated Communication. In: Proc. of the Annual Conference of the International Communication Association, ICA, Washington (2010)Google Scholar
  25. 25.
    Odom, M., Zimmerman, J., Forlizzi, J.: Teenagers and Their Virtual Possessions: Design Opportunities and Issues. In: Proc. CHI 2011, pp. 1491–1500. ACM Press, New York (2011)Google Scholar
  26. 26.
    Olson, G.M., Olson, J.S.: Distance Matters. Human-Computer Interaction 15, 139–179 (2000)CrossRefGoogle Scholar
  27. 27.
    Parkes, C.M., Stevenson-Hinde, J., Marris, P.: Attachment Across The Life Cycle. Routledge, New York (1991)CrossRefGoogle Scholar
  28. 28.
    Ståhl, A., Sundström, P., Höök, K.: A foundation for emotional expressivity. In: Proc. of the 2005 Conference on Designing for User Experience, pp. 1–21. AIGA: American Institute of Graphic Arts (2005)Google Scholar
  29. 29.
    Sheldon, O.J., Thomas-Hunt, M.C., Proell, C.A.: When Timeliness Matters: The Effect of Status on Reactions to Perceived Time Delay Within Distributed Collaboration. Journal of Applied Psychology 91, 1385–1395 (2006)CrossRefGoogle Scholar
  30. 30.
    Shim, E., Dhara, K., Wu, X., Krishnaswamy, V.: Communication Data Based User Activity Recommendations. In: Proc. ICUIMC 2011, pp. 1–9. ACM Press, New York (2011)Google Scholar
  31. 31.
    Sproull, L., Keisler, S.: Reducing Social Context Cues: Electronic Mail in Organizational Communication. Management Science 32, 1492–1513 (1986)CrossRefGoogle Scholar
  32. 32.
    Stephen, W.G., Stephen, C.W., Gudykunst, W.B.: Anxiety in Intergroup Relations: A Comparison of Anxiety/Uncertainty Management Theory and Integrated Threat Theory. Int. J. Intercultural Rel. 23(4), 613–628 (1999)CrossRefGoogle Scholar
  33. 33.
    Sundar, S.S.: The MAIN Model: A Heuristic Approach To Understanding Technology Effects on Credibility. In: Metzger, M.J., Flanagin, A.J. (eds.) Digital Media, Youth, and Credibility, pp. 73–100. MIT Press, Cambridge (2008)Google Scholar
  34. 34.
    Sundar, S.S., Knobloch-Westerwick, S., Hastall, M.R.: News Cues: Information Scent and Cognitive Heuristics. Journal of The American Society for Information Science and Technology 58(3), 366–378 (2007)CrossRefGoogle Scholar
  35. 35.
    Traugott, M., Soos, S.-H., Ling, R., Qian, Y.: On the Move: The Role of Cellular Communications in American Life: Pohs Report on Mobile Communication. Dept of Communication Studies, University of Michigan, Ann Arbor (2006)Google Scholar
  36. 36.
    Tyler, J., Tang, J.: When Can I Expect an Email Response? A Study of Rhythms in Email Usage. In: Proc. ECSCW 2003, pp. 239–258. ACM Press, New York (2003)CrossRefGoogle Scholar
  37. 37.
    Vanden Abeele, M., Roe, K.: White cyberlies: The use of deceptive instant messaging statuses as a social norm. In: Proc. of the Annual Conference of the International Communication Association, ICA, Washington (2008)Google Scholar
  38. 38.
    Vartiainen, E., Väänänen-Vainio-Mattila, K.: User Experience of Mobile Photo Sharing in the Cloud. In: Proc. MUM 2010, pp. 1–10. ACM Press, New York (2010)Google Scholar
  39. 39.
    Woodruff, A., Aoki, P.M.: How Push-To-Talk Makes Talk Less Pushy. In: Proc. GROUP 2003, pp. 170–179. ACM Press, New York (2003)Google Scholar

Copyright information

© IFIP International Federation for Information Processing 2013

Authors and Affiliations

  • S. Shyam Sundar
    • 1
    • 2
  • Xue Dou
    • 1
    • 3
  • Sangmee Lee
    • 2
  1. 1.Media Effects Research Laboratory, College of CommunicationsThe Pennsylvania State UniversityUniversity ParkUSA
  2. 2.Department of Interaction ScienceSungkyunkwan UniversitySeoulSouth Korea
  3. 3.Institute for Media and Communications ResearchKeio UniversityTokyoJapan

Personalised recommendations