Abstract
What happens when a Virtual Human makes a mistake? In this study we investigate the impact of a VH’s conversational mistakes in the context of persuasion. Users interacted with a VH that told persuasive information, and they were given the option to use the information to complete a problem-solving task. The VH occasionally made mistakes such as not responding, repeating the same answer, or giving an irrelevant reply. Results indicated that a VH who makes conversational mistakes is capable of social influence. Individual differences also shed light on the cognitive processes of users who interacted with error-prone VHs. We discuss the implications of these results with regard to VH design.
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Wang, Y., Khooshabeh, P., Gratch, J. (2013). Looking Real and Making Mistakes. In: Aylett, R., Krenn, B., Pelachaud, C., Shimodaira, H. (eds) Intelligent Virtual Agents. IVA 2013. Lecture Notes in Computer Science(), vol 8108. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-40415-3_30
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DOI: https://doi.org/10.1007/978-3-642-40415-3_30
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