Abstract
Increasing competitive pressures have pushed manufacturers to increase the value of their offerings through the provision of Product-service systems. This shift results in an increased complexity of offerings and a higher degree of risk and responsibility taken by manufacturers concerning product availability, performance and product-enabled processes.
The paper investigates the impact and potential benefits of installed base information management practices on the offering of Product-Service Systems. A case study concerning an underwater system in a cruise vessel is presented: the data collected were used to develop a simple decision analysis tree, which allows to estimate the value of installed base information in the studied case.
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© 2013 IFIP International Federation for Information Processing
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Saccani, N., Alghisi, A., Borgman, J. (2013). The Value and Management Practices of Installed Base Information in Product-Service Systems. In: Emmanouilidis, C., Taisch, M., Kiritsis, D. (eds) Advances in Production Management Systems. Competitive Manufacturing for Innovative Products and Services. APMS 2012. IFIP Advances in Information and Communication Technology, vol 398. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-40361-3_53
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DOI: https://doi.org/10.1007/978-3-642-40361-3_53
Publisher Name: Springer, Berlin, Heidelberg
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