Skip to main content
SpringerLink
Log in

Enterprise Content Management in Information Systems Research

  • Chapter
  • First Online:
Enterprise Content Management in Information Systems Research

Part of the book series: Progress in IS ((PROIS))

Abstract

The growing interest in technologies that support the creation and management of corporate materials—image brochures, marketing flyers, sales presentations, product catalogues, Web pages, and many more—can be attributed to challenges that result from steadily increasing volumes of digital information that impede an efficient search for corporate documents and their maintenance and reuse. Past Information Systems (IS) research has discussed a number of related challenges in the areas of knowledge management, (Web) content management, and document management. The latest development deals with the notion of enterprise content management (ECM), an integrated approach to information management that covers many of these and related concepts. ECM has received considerable attention in practice, and several market research institutions and consultancies expect increasing growth for the ECM market in the near future. With its focus on the confluence of organizational and technological issues, ECM is a relevant topic for IS research. Notwithstanding its relevance to both academia and practice, the concept of ECM has been largely ignored by the IS discipline and can be characterized as bereft of theory. As a response, this chapter collects, summarizes, and synthesizes ECM research from the IS discipline. With the help of four perspectives researchers can take to explore the concept, it characterizes and explains the concept of ECM and provides an overview and introduction to the other chapters in this book.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 84.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Hardcover Book
USD 109.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  • Alalwan, J. A., & Weistroffer, H. R. (2012). Enterprise content management research: A comprehensive review. Journal of Enterprise Information Management, 25(5), 441–461.

    Article  Google Scholar 

  • Andersen, R. (2007). The rhetoric of enterprise content management (ECM): Confronting the assumptions driving ECM adoption and transforming technical communication. Technical Communication Quarterly, 17(1), 61–87.

    Article  Google Scholar 

  • Association for Information and Image Management. (2011). What is enterprise content management (ECM)? Retrieved July 5, 2011, from http://www.aiim.org/What-is-ECM-Enterprise-Content-Management

  • Association for Information Systems. (2010). MIS journal rankings. Retrieved July 10, 2010, from http://ais.affiniscape.com/displaycommon.cfm?an=1&%20subarticlenbr=432

  • Blair, B. T. (2004). An enterprise content management primer. Information Management Journal, 38(5), 64–66.

    Google Scholar 

  • Chiu, D. K. W., & Hung, P. C. K. (2005). Privacy and access control issues in financial enterprise content management. In Proceedings of the 38th Hawaii International Conference on System Sciences. Big Island, HI.

    Google Scholar 

  • Chu, H.-C., Chen, M.-Y., & Chen, Y.-M. (2009). A semantic-based approach to content abstraction and annotation for content management. Expert Systems with Applications, 36(2), 2360–2376.

    Article  Google Scholar 

  • Clark, D. (2007). Content management and the separation of presentation and content. Technical Communication Quarterly, 17(1), 35–60.

    Article  Google Scholar 

  • Damsgaard, J., & Scheepers, R. (2000). Managing the crises in intranet implementation: A stage model. Information Systems Journal, 10(2), 131–149.

    Article  Google Scholar 

  • Dilnutt, R. (2006). Surviving the information explosion. Engineering Management Journal, 16(1), 39–41.

    Google Scholar 

  • Grahlmann, K. R., Helms, R. W., Hilhorst, C., Brinkkemper, S., & van Amerongen, S. (2011). Reviewing enterprise content management: A functional framework. European Journal of Information Systems, 21(3), 268–286.

    Article  Google Scholar 

  • Grahlmann, K. R., Hilhorst, C., van Amerongen, S., Helms, R., & Brinkkemper, S (2010). Impacts of implementing enterprise content management systems. In Proceedings of the 18th European Conference on Information Systems (pp. 1173–1187). Pretoria.

    Google Scholar 

  • Grudman, R. (2008). Mapping an approach for successful content management. Information Management Journal, 42(5), 60–64.

    Google Scholar 

  • Iverson, J., & Burkart, P. (2007). Managing electronic documents and work flows: Enterprise content management at work in nonprofit organizations. Nonprofit Management and Leadership, 17(4), 403–419.

    Article  Google Scholar 

  • Kwok, K. H. S., & Chiu, D. K. W. (2004). A web services implementation framework for financial enterprise content management. In Proceedings of the 37th Hawaii International Conference on System Sciences. Big Island, HI.

    Google Scholar 

  • Lamont, J. (2004). Roundtable discussion: Enterprise content management. KMWorld, 13(2).

    Google Scholar 

  • Mancini, J. F. (2004). The emperor’s new clothes: The current state of information management compliance. AIIM International. Retrieved July 11, 2011, from http://www.tasmea.com/pdf/whitepapers/Industry_Watch_Compliance.pdf

  • McNay, H. E. (2002). Enterprise content management: An overview. In Proceedings of the International Professional Communication Conference (pp. 396–402). Portland, OR.

    Google Scholar 

  • Miller, T. (2007). “Drowning in information and starving for knowledge”: 21st century scholarly publishing. International Journal of Communication, 1, 123–135.

    Google Scholar 

  • Munkvold, B. E., Päivärinta, T., Hodne, A. K., & Stangeland, E. (2003). Contemporary issues of enterprise content management: The case of Statoil. In Proceedings of the 11th European Conference on Information Systems (pp. 1364–1383). Naples.

    Google Scholar 

  • Munkvold, B. E., Päivärinta, T., Hodne, A. K., & Stangeland, E. (2006). Contemporary issues of enterprise content management: The case of Statoil. Scandinavian Journal of Information Systems, 18(2), 69–100.

    Google Scholar 

  • Nolan, R. L. (1973). Managing the computer resource: A stage hypothesis. Communications of the Association for Computing Machinery, 16(7), 399–405.

    Article  Google Scholar 

  • Nolan, R. L. (1979). Managing the crises in data processing. Harvard Business Review, 57(2), 115–126.

    Google Scholar 

  • Nordheim, S., & Päivärinta, T. (2004). Customization of enterprise content management systems: An exploratory case study. In Proceedings of the 37th Hawaii International Conference on System Sciences. Big Island, HI.

    Google Scholar 

  • Nordheim, S., & Päivärinta, T. (2006). Implementing enterprise content management: From evolution through strategy to contradictions out-of-the-box. European Journal of Information Systems, 15(6), 648–662.

    Article  Google Scholar 

  • O’Callaghan, R., & Smits, M. (2005). A strategy development process for enterprise content management. In Proceedings of the 13th European Conference on Information Systems (pp. 1271–1282). Regensburg.

    Google Scholar 

  • Päivärinta, T., & Munkvold, B. E. (2005). Enterprise content management: An integrated perspective on information management. In Proceedings of the 38th Hawaii International Conference on System Sciences. Big Island, HI.

    Google Scholar 

  • Pullman, G., & Gu, B. (2007). Guest editors’ introduction: Rationalizing and rhetoricizing content management. Technical Communication Quarterly, 17(1), 1–9.

    Article  Google Scholar 

  • Real Story Group. (2010). Document and Records Management (ECM) Vendors. Retrieved Oct 7, 2010, from http://www.realstorygroup.com/Research/Channel/ECM/Vendors

  • Rickenberg, T., Neumann, M., Hohler, B., & Breitner, M. (2012). Enterprise content management: A literature review. In Proceedings of the 18th Americas Conference on Information Systems. Seattle, WA.

    Google Scholar 

  • Rockley, A., Kostur, P., & Manning, S. (2003). Managing enterprise content: A unified content strategy. Indianapolis, IN: New Riders.

    Google Scholar 

  • Roe, D. (2010). ECM market fragments, while IBM, Microsoft, EMC lead Gartner’s magic quadrant. Retrieved Dec 6, 2010, from http://www.cmswire.com/cms/enterprise-cms/ecm-market-fragments-while-ibm-microsoft-emc-lead-gartners-magic-quadrant-009309.php

  • Scheepers, R. (2006). A conceptual framework for the implementation of enterprise information portals in large organizations. European Journal of Information Systems, 15(6), 635–647.

    Article  Google Scholar 

  • Scott, J., Globe, A., & Schiffner, K. (2004). Jungles and gardens: The evolution of knowledge management at J.D. Edwards. Management Information Systems Quarterly Executive, 3(1), 37–52.

    Google Scholar 

  • Smith, H. A., & McKeen, J. D. (2003). Developments in practice VIII: Enterprise content management. Communications of the Association for Information Systems, 11(1), 647–659.

    Google Scholar 

  • Swartz, N. (2007). Strategic ECM boosts profits. Information Management Journal, 41(4), 14.

    Google Scholar 

  • Trumbly, J. E., & Arnold, D. R. (1989). Internal marketing of a management information system. Journal of Systems Management, 40(6), 26–30.

    Google Scholar 

  • Tyrväinen, P., Päivärinta, T., Salminen, A., & Iivari, J. (2006). Guest editorial: Characterizing the evolving research on enterprise content management. European Journal of Information Systems, 15(6), 627–634.

    Article  Google Scholar 

  • Tyrväinen, P., Salminen, A., & Päivärinta, T. (2003). Introduction to the enterprise content management minitrack. In Proceedings of the 36th Hawaii International Conference on System Sciences. Big Island, HI.

    Google Scholar 

  • van de Ven, A. H., & Poole, M. S. (1995). Explaining development and change in organizations. Academy of Management Review, 20(3), 510–540.

    Google Scholar 

  • vom Brocke, J., Seidel, S., & Simons, A. (2010). Bridging the gap between enterprise content management and creativity: A research framework. In Proceedings of the 43rd Hawaii International Conference on System Sciences. Kauai, HI.

    Google Scholar 

  • Webster, J., & Watson, R. T. (2002). Analyzing the past to prepare for the future: Writing a literature review. Management Information Systems Quarterly, 26(2), xiii–xxiii.

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Institute of Information Systems, University of Liechtenstein, Fuerst-Franz-Josef-Strasse 21, 9490, Vaduz, Liechtenstein

    Alexander Simons & Jan vom Brocke

Authors
  1. Alexander Simons
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Jan vom Brocke
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Alexander Simons .

Editor information

Editors and Affiliations

  1. University of Liechtenstein Inst. of Information Systems, Vaduz, Liechtenstein

    Jan vom Brocke

  2. Institute of Information Systems, University of Liechtenstein, Vaduz, Liechtenstein

    Alexander Simons

Rights and permissions

Reprints and permissions

Copyright information

© 2014 Springer-Verlag Berlin Heidelberg

About this chapter

Cite this chapter

Simons, A., vom Brocke, J. (2014). Enterprise Content Management in Information Systems Research. In: vom Brocke, J., Simons, A. (eds) Enterprise Content Management in Information Systems Research. Progress in IS. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-39715-8_1

Download citation

Publish with us

Policies and ethics

Search

Navigation