Skip to main content

A Semi-automatic Usability Evaluation Framework

  • Conference paper
Computational Science and Its Applications – ICCSA 2013 (ICCSA 2013)

Part of the book series: Lecture Notes in Computer Science ((LNTCS,volume 7972))

Included in the following conference series:

Abstract

Most of the software maintenance costs come from usability bugs reported after the release and deployment. A usability bug is really subjective, hence there is a large communication overhead between the end user and the developer. Moreover, the reputation of the software development company could be decreased as well. Therefore, proactively testing and maintaining software systems from a usability point of view is unambiguously beneficial.

In this paper we propose a research prototype, the Usability Evaluation Framework. The development of the framework is driven by welldefined requirements. It is built upon a usability model, it calculates usability metrics, it integrates questionnaires and it also ensures several meaningful reports. We have successfully applied the framework to evaluate and to improve the usability of two industrial software systems.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Subscribe and save

Springer+ Basic
EUR 32.99 /Month
  • Get 10 units per month
  • Download Article/Chapter or eBook
  • 1 Unit = 1 Article or 1 Chapter
  • Cancel anytime
Subscribe now

Buy Now

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

Similar content being viewed by others

References

  1. Andreasen, M.S., Nielsen, H.V., Schrøder, S.O., Stage, J.: What happened to remote usability testing?: an empirical study of three methods. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, New York, NY, USA, pp. 1405–1414 (2007)

    Google Scholar 

  2. Au, F.T.W., Baker, S., Warren, I., Dobbie, G.: Automated usability testing framework. In: Proceedings of the Ninth Conference on Australasian User Interface, Darlinghurst, Australia, vol. 76, pp. 55–64 (2008)

    Google Scholar 

  3. Basit, H.A., Jarzabek, S.: Efficient token based clone detection with flexible tokenization. In: Proceedings of the 6th Joint Meeting of the European Software Engineering Conference and the ACM SIGSOFT Symposium on The Foundations of Software Engineering, ESEC-FSE 2007, pp. 513–516. ACM, New York (2007)

    Google Scholar 

  4. Chilana, P.K., Ko, A.J., Wobbrock, J.O., Grossman, T., Fitzmaurice, G.: Post-deployment usability: a survey of current practices. In: Proceedings of the 2011 Annual Conference on Human Factors in Computing Systems, New York, NY, USA, pp. 2243–2246 (2011)

    Google Scholar 

  5. Homepage of Google Analytics (May 7, 2013), http://www.google.com/analytics/

  6. Harty, J.: Finding usability bugs with automated tests. Communications of the ACM 54, 44–49 (2011)

    Article  Google Scholar 

  7. Hasan, L., Morris, A., Probets, S.: Using Google Analytics to Evaluate the Usability of E-Commerce Sites. In: Kurosu, M. (ed.) HCD 2009. LNCS, vol. 5619, pp. 697–706. Springer, Heidelberg (2009)

    Chapter  Google Scholar 

  8. Hosseini-Khayat, A., Hellmann, T.D., Maurer, F.: Distributed and Automated Usability Testing of Low-Fidelity Prototypes. In: Proceedings of the AGILE Conference, pp. 59–66 (2010)

    Google Scholar 

  9. Ivory, M.Y., Hearst, M.A.: The state of the art in automating usability evaluation of user interfaces. ACM Computing Surveys 33, 470–516 (2001)

    Article  Google Scholar 

  10. Landauer, T.K.: The Trouble with Computers: Usefulness, Usability, and Productivity. A Bradford Book (1995)

    Google Scholar 

  11. LimeSurvey - Open Source Survey Application (May 7, 2013), http://www.limesurvey.org

  12. Manber, U., Myers, G.: Suffix arrays: a new method for on-line string searches. In: Proceedings of the First Annual ACM-SIAM Symposium on Discrete Algorithms, SODA 1990, pp. 319–327. Society for Industrial and Applied Mathematics, Philadelphia (1990)

    Google Scholar 

  13. Propp, S., Forbrig, P.: ViSE – A virtual smart environment for usability evaluation. In: Bernhaupt, R., Forbrig, P., Gulliksen, J., Lárusdóttir, M. (eds.) HCSE 2010. LNCS, vol. 6409, pp. 38–45. Springer, Heidelberg (2010)

    Google Scholar 

  14. Runge, M.: Simulation of Cognitive Processes for automated Usability Testing. Diploma, Deutche Telekom Laboratories, Berlin (2008)

    Google Scholar 

  15. Schrettner, L., Fülöp, L.J., Beszédes, A., Kiss, A., Gyimóthy, T.: Software Quality Model and Framework with Applications in Industrial Context. In: Proceedings of 16th European Conference on Software Maintenance and Reengineering (CSMR 2012) (2012)

    Google Scholar 

  16. Seffah, A., Donyaee, M., Kline, R.B., Padda, H.K.: Usability measurement and metrics: A consolidated model. Software Quality Control 14(2), 159–178 (2006)

    Article  Google Scholar 

  17. Homepage of TrackerBird (May 7, 2013), http://www.trackerbird.com/

  18. Homepage of UEF (May 7, 2013), http://www.inf.u-szeged.hu/~flajos/usability

Download references

Author information

Authors and Affiliations

Authors

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2013 Springer-Verlag Berlin Heidelberg

About this paper

Cite this paper

Muhi, K., Szőke, G., Fülöp, L.J., Ferenc, R., Berger, Á. (2013). A Semi-automatic Usability Evaluation Framework. In: Murgante, B., et al. Computational Science and Its Applications – ICCSA 2013. ICCSA 2013. Lecture Notes in Computer Science, vol 7972. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-39643-4_38

Download citation

  • DOI: https://doi.org/10.1007/978-3-642-39643-4_38

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-39642-7

  • Online ISBN: 978-3-642-39643-4

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics