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Examining the Quality in Use of Web 2.0 Applications: A Three-Dimensional Framework

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Part of the Communications in Computer and Information Science book series (CCIS,volume 373)


Quality in use plays an essential role in a wide acceptance of software applications. It includes two complementary concepts: usability and user experience. With an aim to assure the quality in use of websites, researchers have proposed various metrics, but without guidelines for their use. Additionally, research on this topic in the context of Web 2.0 applications is fairly modest. In this paper, we introduce a framework composed of three dimensions related to categories of the quality in use, functions of Web 2.0 applications, and agile software development methods. The proposed framework can be used for the classification of metrics as well as for a sound and systematic evaluation of the quality in use of Web 2.0 applications.


  • Web 2.0
  • Quality in Use
  • Evaluation Framework


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Orehovački, T., Kermek, D., Granić, A. (2013). Examining the Quality in Use of Web 2.0 Applications: A Three-Dimensional Framework. In: Stephanidis, C. (eds) HCI International 2013 - Posters’ Extended Abstracts. HCI 2013. Communications in Computer and Information Science, vol 373. Springer, Berlin, Heidelberg.

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  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-39472-0

  • Online ISBN: 978-3-642-39473-7

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