Usability and User Acceptance of University Web Portal Interfaces: A Case of South African Universities
There are growing concerns over the user friendliness and other usability issues of South African Universities Web Portal Interfaces (UWPIs), which obviously will negate the user acceptance of the UWPIs. The main objective of this study is to select and use appropriate usability and user acceptance criteria to evaluate South African web portal interfaces for their usability and user acceptance and to suggest improvement on them. The study applied a triangulation of Ubiquitous computing Evaluation Areas (UEAs) and Technology Acceptance Model (TAM) as a theoretical research model for this study. Multiple regression and stepwise regression analysis were used. The results suggest that Interaction and Invisibility of UWPIs are the most important measures, which have a huge impact on user acceptance and usability respectively. The results of the study will provide guidelines for the development and design of UWPIs to meet their usability and user acceptance standards or needs.
KeywordsTechnology Acceptance Model Ubiquitous computing Evaluation Areas Usability User Acceptance University Web Portal Interfaces
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