Document Analysis (DA) as a Sociotechnical Design Framework for HCI: A Novel Tele-psychiatric Service as a Case Study
We present a novel sociotechnical analysis framework; a document model and a first attempt at utilizing it in an information systems design context. We argue document analysis (DA) to be a holistic framework that encompasses technical, cognitive and social aspects of the system and may act as boundary objects to communicate the system model effectively between stakeholders, designers and engineers.
KeywordsAnalysis and design methods Sociotechnical Systems Document- and Information Theory Telepsychiatry
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