This paper addresses the user experience (UX) design of open government initiatives. It provides an overview, definitions, and examples of open government, or government 2.0, that countries hope will engage citizens in democratic processes. The paper outlines different user experience design perspectives and describes design elements that agencies should consider to engage citizens. The paper concludes with examples of open government initiatives that apply these design elements.


usability user experience government open government gov 2.0 web 2.0 social media mobile UX design participatory citizen-centric crowdsourcing democracy plain language Iceland Constitution ImproveSF 


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    Walser, K.: Usability and Government 2.0. In: Buie, E., Murray, D. (eds.) Usability in Government Systems: User Experience Design for Citizens and Public Servants, Elsevier, Teddington (2012)Google Scholar
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    Challenge. gov.,
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    Morris, H.: Crowdsourcing Iceland’s Constitution, NY Times (October 10, 2012),
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    Iceland Constitution website,
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    ImproveSF (Improve San Francisco),

Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  • Kate Walser
    • 1
  1. 1.CX Insights, a division of Tritus Technologies, Inc.GainesvilleUSA

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