Advertisement

Involvement of Stakeholders in Software Processes Improvement to Reduce Change Resistance

  • Mirna Muñoz
  • Jezreel Mejia
  • Jose A. Calvo-Manzano
  • Tomás San Feliu
Conference paper
Part of the Communications in Computer and Information Science book series (CCIS, volume 364)

Abstract

Organizational software process improvement offers a key opportunity for organizations to become more efficient. However, most of time implements software process improvements initiatives in organizations become a path full of obstacles mainly because stakeholders feel it as an imposition of anybody processes and its implementation as a threat of their jobs. As a result, most of the time the effort in the implementation of software process improvement fails, stakeholders feel frustrated and organizations are more convinced than ever that they must continue doing their work as before even when they do not have the expected results in their job performance. This paper presents an overview of how can be involved stakeholder throughout the implementation of software process improvements so that they feel key elements in order to have a successful software process improvement initiative. Therefore the new processes are perceived as own and their adoption as an evolution of their job that helps them to be more efficient and to have a better job performance.

Keywords

software process improvement knowledge management software supporting tools multi-model environment 

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. 1.
    Soto-Acosta, P., Martínez-Conesa, I., Colomo-Palacios, R.: An empirical analysis of the relationship between IT training sources and IT value. Information Systems Management 27(3), 274–283 (2010)CrossRefGoogle Scholar
  2. 2.
    Gupta, J.N., Sharma, S.K., Hsu, J.: An Overview of Knowledge Management. In: Jennex, M. (ed.) Knowledge Management: Concepts, Methodologies, Tools, and Applications, pp. 1–22. Information Science Reference, Hershey (2008), doi:10.4018/978-1-59904-933-5.ch001Google Scholar
  3. 3.
    Molina, J.L., Marsal, M.: Herramientas de gestión del conocimiento; Gestión del cambio. In: La gestión del conocimiento en las organizaciones, pp. 60–68, 87–94, Colección de Negocios, Empresa y Economía. Libros en red (2002)Google Scholar
  4. 4.
    Turban, E., Aronson, J.E., Liang, T.-P.: Knowledge management. In: Decision Support Systems and Intelligent Systems, pp. 1–23. Perentice Hall, Uppers Saddle River (2005)Google Scholar
  5. 5.
    CMMI working group, The Economics of CMMI®, NDIA System Engineering Division, Software Engineering Institute, 1, 9-21 (2009), http://www.sei.cmu.edu/library/assets/Economics%20of%20CMMI.pdf
  6. 6.
    O’Connor, R., Basri, S.: The Effect of Team Dynamics on Software Development Process Improvement. International Journal of Human Capital and Information Technology Professionals 3(3), 13–26 (2012)CrossRefGoogle Scholar
  7. 7.
    Jahn, K., Nielsen, P.A.: A Vertical Approach to Knowledge Management: Codification and Personalization in Software Processes. International Journal of Human Capital and Information Technology Professionals 2(2), 26–36 (2011)CrossRefGoogle Scholar
  8. 8.
    Calvo-Manzano, J.A., Cuevas, G., Gómez, G., Mejia, J., Muñoz, M., San Feliu, T.: Methodology for process improvement through basic components and focusing on the resistance to change. Journal of Software Evolution and Process 24(5), 511–523 (2012)CrossRefGoogle Scholar
  9. 9.
    Williams, T.: How do organizations learn lessons from Projects—And do they? IEEE Transactions on Engineering Management 55(2), 248–266 (2008)CrossRefGoogle Scholar
  10. 10.
    Burke, G.D., Howard, W.H.: Knowledge management and process improvement: a union of two disciplines. CrossTalk, The journal of Defense Software Engineering 18(6), 28 (2005)Google Scholar
  11. 11.
    Muñoz, M., Mejia, J., Calvo-Manzano, J.A., San Feliu, T., Alor, G.: Advantages of using a multi-model environment in software process improvement. In: 2011 IEEE The Electronics, Robotics and Automotive Mechanics Conference (CERMA), Cuernavaca, Morelos, pp. 397–402 (2011), doi:10.1109/CERMA.2011.85Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  • Mirna Muñoz
    • 1
  • Jezreel Mejia
    • 1
  • Jose A. Calvo-Manzano
    • 2
  • Tomás San Feliu
    • 2
  1. 1.Centro de Investigación en MatemáticasZacatecasMéxico
  2. 2.Facultad de InformáticaUniversidad Politécnica de Madrid Campus de MontegancedoBoadilla del MonteSpain

Personalised recommendations