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Review of Critical Success Factors Related to People in Software Process Improvement

  • Conference paper
Systems, Software and Services Process Improvement (EuroSPI 2013)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 364))

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Abstract

Information systems are designed, constructed, and used by people, using a set of defined processes previously deployed, as a result of software process improvement initiative. Software process improvement is not a purely technical task, but a complex psycho-socio-technical process. This paper presents a systematic review to identify the categories most used in literature to classify software process improvement success factors and the critical success factors related to people. We found several studies related to critical success factors, but only 10 of them proposed a critical success factors classification. The quantitative data from a systematic review were analyzed using descriptive statistics. As a result the following common categories are identified: organization, people and process. The critical success factors related to people are presented in this paper.

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Author information

Authors and Affiliations

  1. Departamento Lenguajes y Sistemas Informáticos e Ingeniería del Software, Universidad Politécnica de Madrid, Facultad de Informática, Campus Montegancedo, 28660, Boadilla del Monte, Madrid, Spain

    Sussy Bayona, Jose A. Calvo-Manzano & Tomás San Feliu

Authors
  1. Sussy Bayona
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  2. Jose A. Calvo-Manzano
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  3. Tomás San Feliu
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Editor information

Editors and Affiliations

  1. Regulated Software Research Group, Lero, The Irish Software Engineering Research Centre, Dundalk Institute of Technology, Dundalk, Ireland

    Fergal McCaffery

  2. Dublin City University, Dublin, Ireland

    Rory V. O’Connor

  3. ISCN, Graz, Austria

    Richard Messnarz

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Bayona, S., Calvo-Manzano, J.A., San Feliu, T. (2013). Review of Critical Success Factors Related to People in Software Process Improvement. In: McCaffery, F., O’Connor, R.V., Messnarz, R. (eds) Systems, Software and Services Process Improvement. EuroSPI 2013. Communications in Computer and Information Science, vol 364. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-39179-8_16

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  • DOI: https://doi.org/10.1007/978-3-642-39179-8_16

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-39178-1

  • Online ISBN: 978-3-642-39179-8

  • eBook Packages: Computer ScienceComputer Science (R0)

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