Abstract
This paper presents end users’ ability to work across boundaries in design. The point of departure is a research project in which 60 end users participated as co-designers of ICT to support their everyday lives with the chronic illness diabetes. In additional to a series of digital co-designs, 22 mock-ups designed by the end users emerged from the project. These mock-ups/end-user designs are analyzed, with a focus on boundaries. This design case presents end users’ ability to create continuities across boundaries through their willingness to step into the unknown territory of ICT design and through their fusion of meanings of technology, diabetes, and everyday life experience in their designs. The paper concludes with reflections on engagement in boundary relations and call for embracing end users’ contributions to design by focusing on horizontal and hybrid cooperations.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Alexander, C.: Notes on the synthesis of form. Harvard University Press (1964)
Aarhus, R., Ballegaard, S.A.: Negotiating Boundaries: Managing Disease at Home. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, CHI 2010, Atlanta, Georgia, USA, April 10-15, pp. 1223–1232 (2010)
Barker, R.G.: Ecological Psychology: Concepts and methods for studying the environment of human behavior. Stanford University Press (1968)
Bateson, G.: Steps to an ecology of mind. University of Chicago Press, Chicago (2000)
Björgvinsson, E., Ehn, P., Hillgren, P.A.: Participatory design and “democratizing innovation”. In: PDC 2010, Sydney, Australia, pp. 41–50 (2010)
Buxton, B.: Sketcing User Experiences – getting the design right and the right design. Morgan Kaufmann (2007)
Chesbrough, H.W.: Open Innovation – The new imperative for creating and profiting from technology. Harvard Business Press (2003)
Csikszentmihalyi, M.: Design and Order in Everyday Life. In: Margolin, V., Buchanan, R. (eds.) The Idea of Design – A design Issues Reader, pp. 118–126. The MIT Press (1995)
Danholt, P.: Interacting Bodies: Posthuman Enactments of the Problem of Diabetes – Relating Science, Technology and Society-studies, User-Centered Design and Diabetes Practice. PhD thesis. Computer Science, Department of Communication, Business and Information Technology, Roskilde University, Denmark (2008)
Ehn, P.: Participation in Design Things. In: PDC 2008 Proceedings of the Tenth Anniversity Conference on Participatory Design 2008, pp. 92–101. Indiana University (2008)
Ehn, P., Kyng, M.: Cardboard Computers: Mocking-it-up or Hands-on the Future. In: Greenbaum, J., Kyng, M. (eds.) Design at Work: Cooperative Design of Computer Systems. Lawrence Erlbaum Associates, New Jersey (1991)
Engeström, Y., Engeström, R., Kärkkäinen, M.: Polycontextuality and boundary crossing in expert cognition: Learning and problemsolving in complex work activities. Learning and Instructions 5, 319–336 (1995)
Fischer, G., et al.: Meta-design: a manifesto for end-user development. Communications of the ACM 47(9), 33–37 (2004)
Flyvbjerg, B.: Rationality & Power: Democracy in Practice. The University of Chicago Press (1998)
Glasemann, M., Kanstrup, A.M.: Evoking Creativity: Young Diabetics Design Their Own Mobile Diabetes Supporter. In: Proceedings of the Eighth Danish Human-Computer Interaction Research Symposium, Aalborg University, November 20, pp. 37–41 (2008)
Glasemann, M., Kanstrup, A.M., Ryberg, T.: Design and Exploration of a Mobile Game Scenario in a Diabetic Youth Camp. In: Proceedings of the IADIS International Conference Mobile Learning 2010, Porto, Portugal, pp. 132–140 (2010)
Glasemann, M., Kanstrup, A.M., Ryberg, T.: Making Chocolate-covered Broccoli: Designing a Mobile Learning Game about Food for Young People with Diabetes. In: Halskov, K., Petersen, M.G. (eds.) Proceedings of the 8th ACM Conference on Designing Interactive Systems, pp. 262–271. Association for Computing Machinery (2010)
Glasemann, M., Kanstrup, A.M.: IT for Learning Diabetes. Studies in Health Technology and Informatics 157, 154–159 (2010)
Glasemann, M., Kanstrup, A.M.: Emotions on diabetes: a design case of user mock-ups by young living with diabetes. CoDesign 7(2), 123–130 (2011)
Greenbaum, J., Kyng, M. (eds.): Design at Work: Cooperative Design of Computer Systems. Lawrence Erlbaum Associates, New Jersey (1991)
Hughes, B., Joshi, I., Wareham, J.: Health 2.0 and Medicine 2.0: Tensions and Controversies in the field. Journal of Medical Internet Research 10(3), e23 (2008)
Kanstrup, A.M.: A small matter of design: an analysis of end users as designers. In: PDC 2012: Proceedings of the 12th Participatory Design Conference: Research Papers, vol. 1, pp. 109–118. ACM, New York (2012)
Kanstrup, A.M., Bertelsen, P.: User Innovation Management – a handbook. Aalborg University Press (2011)
Kanstrup, A.M., Glasemann, M., Nielsby, O.: IT-services for everyday life with diabetes: learning design, community design, inclusive design. In: Proceedings of the 8th ACM Conference on Designing Interactive Systems, DIS 2010. ACM Press (2010)
Kanstrup, A.M., Bjerge, K., Kristensen, J.: A Living Laboratory Exploring Mobile Support for Everyday Life with Diabetes. Wireless Personal Communications 53(3), 395–408 (2010)
Kanstrup, A.M., Bertelsen, P., Glasemann, M., Boye, N.: Design for more – an ambient perspective to diabetes. In: Proceedings of the Tenth Anniversary Conference on Participatory Design, PDC 2008. Indiana University, Indianapolis (2008)
Krippendorf, K.: On the Essnetial Contexts of Artifacts or on the Proposition that “Design Is Making Sens (of Things)”. In: Margolin, V., Buchanan, R. (eds.) The Idea of Design – A design Issues Reader, pp. 156–184. The MIT Press (1995)
Lindsey, E.: Health within illness: experiences of chronically ill/disabled people. Journal of Advancd Nursing 24, 465–472 (1996)
Mamykina, L., Mynatt, E., Kaufman, D.: Investigating Health Management Practices of Individuals with Diabetes. In: CHI 2006, Montéal, Québec, Canada, April 22-27 (2006)
Muller, M.: Participatory Design: The Third Space in HCI. In: Jacko, J., Sears, A. (eds.) Handbook of HCI, 2nd edn. Erlbaum (2007)
Nardi, B.: A small Matter of Programming – Perspectives on end user computing. MIT Press (1993)
Norris, A.C.: Essentials of Telemedicine and Telecare. Wiley (2001)
Preece, J.: Empathic Communities: Reaching Out Across the Web. Interactions, 32–43 (March + April 1998)
Star, S.L.: This is Not a Boundary Object: Reflections on the Origin of a Concept. Science, Technology, & Human Values 35(5), 601–617 (2010)
Suchman, L.: Located accountabilities in technology production. Scandinavian Journal of Information Systems 14(2), 91–105 (2002)
Von Hippel, E.: Democratizing Innovation. MIT Press (2005)
Von Hippel, E.: The Sources of Innovation. Oxford University Press (1988)
Wenger, E.: Communities of Practice: Learning, Mearning, and Identity. Cambridge University Press (1998)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2013 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Kanstrup, A.M. (2013). Designed by End Users: Meanings of Technology in the Case of Everyday Life with Diabetes. In: Dittrich, Y., Burnett, M., Mørch, A., Redmiles, D. (eds) End-User Development. IS-EUD 2013. Lecture Notes in Computer Science, vol 7897. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-38706-7_14
Download citation
DOI: https://doi.org/10.1007/978-3-642-38706-7_14
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-38705-0
Online ISBN: 978-3-642-38706-7
eBook Packages: Computer ScienceComputer Science (R0)