Abstract
In terms of technological process analysis, process waste and instability are major reasons for the high cost of logistics. Lean Six Sigma aims at the study of “value stream”, which uses statistical tools to analyze the stability of technological process to reduce process waste and variation. Based on the application of Lean Six Sigma to logistic service quality management, the paper intends to look into the improvement for lean logistics through the analysis of distribution process of fresh food cold-chain logistics.
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Chen, Hl., Wang, Ll., Mu, Yf., Wang, Jx. (2013). An Application Study of Lean Six Sigma in Logistic Service Quality Management. In: Qi, E., Shen, J., Dou, R. (eds) International Asia Conference on Industrial Engineering and Management Innovation (IEMI2012) Proceedings. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-38445-5_87
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DOI: https://doi.org/10.1007/978-3-642-38445-5_87
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