Abstract
This paper aims to build up an indicator system of performance evaluation on facility management of city integrated transport hub to enhance the facility management level. The facility management of City Integrated Transport Hub only carried out performance evaluation from the financial aspects in the past without fully considering other important factors. Therefore, this research proposes a new performance evaluation system for facility management, which is called Balanced Scorecard. Based on the theory of balanced scorecard, this article builds up an indicator system of performance evaluation on facility management of integrated transport hub in four dimensions, which includes customer, finance, internal operations and organizational growth in order to achieve financial and non-financial balanced performance evaluation to complement performance evaluation on facility management.
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Luo, Gf., Ke, H. (2013). A Study of Performance Evaluation on Facility Management of City Integrated Transport Hub. In: Qi, E., Shen, J., Dou, R. (eds) The 19th International Conference on Industrial Engineering and Engineering Management. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-38442-4_85
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DOI: https://doi.org/10.1007/978-3-642-38442-4_85
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