ERP Implementation in an SME: A Failure Case

  • Eli Hustad
  • Dag H. Olsen
Part of the Progress in IS book series (PROIS)


This study examines a failed enterprise resource planning (ERP) implementation in a small-and-medium-sized enterprise (SME). The improper handling of critical success factors (CSFs), particularly those relating to support from top management, project management, and the use of consultants, led to severe problems. This placed stress on the organization, caused employees to leave the company, workarounds, and led to serious errors in the systems and a significant cost overrun. This case study contributes to the literature on ERP implementation in SMEs. In particular, it contributes to our understanding of the socio-technical dynamics of ERP implementation projects. Failed ERP cases are little documented in the Information Systems (IS) research literature and can yield insight into the complexity of ERP implementation projects and further our understanding of what may take place if CSFs are not handled properly.


ERP implementation Project management SME Implementation failure 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2014

Authors and Affiliations

  1. 1.Department of Information SystemsUniversity of AgderKristiansandNorway

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