Abstract
The paper describes an SMS-based FAQ retrieval system. The goal of this task is to find a question Q* from corpora of FAQs (Frequently Asked Questions) that best answers or matches the SMS query S. The test corpus used in this paper contained FAQs in three languages: English, Hindi and Malayalam. The FAQs were from several domains, including railway enquiry, telecom, health and banking. We first checked the SMS using the Bing spell-checker. Then we used the unigram matching, bigram matching, and 1-skip bigram matching modules for monolingual FAQ retrieval. For cross-lingual system, we used the following three modules: an SMS-to-English query translation system, an English-to-Hindi translation system, and cross-lingual FAQ retrieval.
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Pakray, P., Pal, S., Poria, S., Bandyopadhyay, S., Gelbukh, A. (2013). SMSFR: SMS-Based FAQ Retrieval System. In: Batyrshin, I., Mendoza, M.G. (eds) Advances in Computational Intelligence. MICAI 2012. Lecture Notes in Computer Science(), vol 7630. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-37798-3_4
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DOI: https://doi.org/10.1007/978-3-642-37798-3_4
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-37797-6
Online ISBN: 978-3-642-37798-3
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