Quality Issues in the Management of Web Information

Volume 50 of the series Intelligent Systems Reference Library pp 179-196

Challenges for Search Engine Retrieval Effectiveness Evaluations: Universal Search, User Intents, and Results Presentation

  • Dirk LewandowskiAffiliated withFaculty DMI, Department of Information, Hamburg University of Applied Sciences Email author 

* Final gross prices may vary according to local VAT.

Get Access


This chapter discusses evaluating the quality of Web search engines to effectively retrieve information. It identifies three factors that lead to a need for new evaluation methods: (1) the changed results presentation in Web search engines, called Universal Search, (2) the different query types that represent different user intentions, and (3) the presentation of individual results. It discusses implications for evaluation methodology and provides some suggestions about measures.


Web search engines retrieval effectiveness evaluation Universal Search search engine results page (SERP) user behavior