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The Pursuit of Happiness: The Virtuous Circle of an IT Tool for its Users and Beneficiaries

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Organizational Change and Information Systems

Part of the book series: Lecture Notes in Information Systems and Organisation ((LNISO,volume 2))

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Abstract

This study analyzes the modernization process of an Italian nursing home driven by the development and usage of software developed in-house. To clarify contradictory results regarding information technology performance in healthcare settings, this study points at the benefits gained by both the users of the software and the guests of the nursing home. This is done collecting both qualitative and descriptive quantitative data regarding the quality of life of the guests and the way operators are affected as result of the new tool adopted. Our study shows that bottom-up participatory design with autonomy, user friendliness and job simplification, and orientation toward guests, were the elements that concurrently generated a virtuous circle for the guests, the users and therefore the organization as a whole.

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Notes

  1. 1.

    Acknowledgments: we thank the personnel and guests of FSC for their support.

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Author information

Authors and Affiliations

  1. Università Carlo Cattaneo, LIUC, Castellanza, Italy

    Antonio Sebastiano

  2. Aarhus University, Business and Social Sciences, Aarhus, Denmark

    Andrea Carugati

  3. IESEG School of Management (LEM–CNRS), Lille, France

    Antonio Giangreco

Authors
  1. Antonio Sebastiano
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  2. Andrea Carugati
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  3. Antonio Giangreco
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Corresponding author

Correspondence to Antonio Giangreco .

Editor information

Editors and Affiliations

  1. , CeRSI, LUISS Guido Carli, via Alberoni 7, Roma, 00198, Italy

    Paolo Spagnoletti

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Sebastiano, A., Carugati, A., Giangreco, A. (2013). The Pursuit of Happiness: The Virtuous Circle of an IT Tool for its Users and Beneficiaries. In: Spagnoletti, P. (eds) Organizational Change and Information Systems. Lecture Notes in Information Systems and Organisation, vol 2. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-37228-5_6

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