Critical Success Factors of e-Learning Scenarios for ERP End-User Training

Conference paper
Part of the Lecture Notes in Information Systems and Organisation book series (LNISO, volume 4)


Based on the updated DeLone and McLean information system success model (ISSM) this study examines the determinants for successful use of e-learning to teach theoretical knowledge and skills concerning an ERP system. A blended learning scenario applied at an undergraduate course at the University of Innsbruck served as the object of investigation. Particular attention was paid to the impact of a reduction in the duration of instructor led lectures on the six dimensions of the ISSM and the effects among each dimension. The results show that information quality and service quality have significant influence on the learners’ satisfaction and success, especially when face-to-face session duration is reduced. With high quality content on the learn management system and good support during e-learning periods however, no significant loss in learning success, perceived by learners as well as measured in test results, could be detected.


End user training (EUT) E-learning Information system success 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  1. 1.University of InnsbruckInnsbruckAustria

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