Advertisement

Social Content Management Systems: Challenges and Potential for Organizations

  • Andrea Herbst
  • Jan vom Brocke
Conference paper
Part of the Lecture Notes in Information Systems and Organisation book series (LNISO, volume 4)

Abstract

At around the time of the new millennium, Enterprise Content Management (ECM), a concept for the enterprise-wide management of information, emerged. However, the trend toward adapting social media technology brings a new situation for ECM, as organizations are challenged to manage diverse “social content” from social media in order to ensure quality and compliance. At the same time new opportunities arise from social content as a powerful asset for creating business value. Recognizing the importance of social content has led to the development of a new generation of information systems, Social Content Management Systems (SCMS). SCMS are ECM systems that focus on the management of social content. SCMS have yet to receive much attention in research, particularly in terms of their potential benefits and the challenges organizations may face in using them. This paper evaluates the importance, potential benefits, and challenges of SCMS for organizations through a survey of 89 professionals from several countries and industries. For the survey we draw on challenges and potential addressed in the existing literature of SCMS and social media use in organizations.

Keywords

Enterprise content management Social content management Challenges Potential 

References

  1. 1.
    AIIM: Managing social content—to maximize value and minimize risk. http://www.aiim.org/pdfdocuments/MIWP_Manage-Social-Content_2011.pdf (2011). Accessed 20 Oct 2012
  2. 2.
    AIIM: The social business system—connecting people and content. http://www.aiim.org/pdfdocuments/MIWP_SocialBus-PeopleContent_2012.pdf (2012). Accessed 19 Oct 2012
  3. 3.
    Alfresco: Alfresco’s new cloud connected content platform enables enterprise tablet productivity. http://www.alfresco.com/news/press-releases/alfrescos-new-cloud-connected-content-platform-enables-enterprise-tablet (2012). Accessed 20 Oct 2012
  4. 4.
    Buhse, W., Stamer, S.: Enterprise 2.0—The Art of Letting Go. iUniverse, New York (2008)Google Scholar
  5. 5.
    Davenport, T.H., Prusak, L.: Working Knowledge: How Organizations Manage What They Know. Harvard Business Press, Boston (2000)Google Scholar
  6. 6.
    Entertainment Close Up: Alfresco provides critical foundation for social content management with new enterprise release. http://search.proquest.com/docview/847911633?accountid=143123 (2012). Accessed 20 Oct 2012
  7. 7.
    Fraser, M., Dutta, S.: Throwing Sheep in the Boardroom: How Online Social Networking will Transform Your Life, Work and World. Wiley, Chichester (2008)Google Scholar
  8. 8.
    Gartner: Magic quadrant for enterprise content management. http://www.adobe.com/content/dam/Adobe/en/enterprise/pdfs/magic-quadrant-for-enterprise-content-management.pdf (2013). Accessed 02 Jan 2013
  9. 9.
    Hatala, J.P., Lutta, G.J.: Managing information sharing within an organizational setting: a social network perspective. Perform. Improv. Q. 21, 5–33 (2009)CrossRefGoogle Scholar
  10. 10.
    Herbst, A., Brocke, J.: Information seeking strategies in organizational information architecture. In: Rahman, H., Mesquita, A., Ramos, I., Pernici, B. (eds.) Knowledge and Technologies in Innovative Information Systems, vol. 129, pp. 36–50. Springer, Berlin (2012)Google Scholar
  11. 11.
    IBM: Social content management. http://www-01.ibm.com/software/ecm/social-content-management/ (2012). Accessed 20 Oct 2012
  12. 12.
    Lai, L.L., Turban, E.: Groups formation and operations in the Web 2.0 environment and social networks. Group Decis. Negot. 17, 387–402 (2008)CrossRefGoogle Scholar
  13. 13.
    O’Callaghan, R., Smits, M.: A strategy development process for enterprise content management. In: 13th European Conference on Information Systems (ECIS 2005) (2005)Google Scholar
  14. 14.
    Päivärinta, T., Munkvold, B.E.: Enterprise content management: an integrated perspective on information management. In: 38th Annual Hawaii International Conference on System Sciences (HICSS ‘05) (2005)Google Scholar
  15. 15.
    Postman, J.: SocialCorp: Social Media Goes Corporate. New Riders Publishing, Berkeley (2009)Google Scholar
  16. 16.
    Richter, D., Riemer, K., vom Brocke, J.: Internet social networking. Bus. Inf. Syst. Eng. 3, 89–101 (2011)Google Scholar
  17. 17.
    Schmiedel, T., vom Brocke, J.: Cultural values matter: the role of organizational culture in ECM. In: vom Brocke, J., Simons, A. (eds.) Enterprise Content Management in Information Systems Research: Foundations and Cases. Springer, Berlin (in print)Google Scholar
  18. 18.
    Schneckenberg, D.: Web 2.0 and the empowerment of the knowledge worker. J. Knowl. Manag. 13, 509–520 (2009)CrossRefGoogle Scholar
  19. 19.
    Schneckenberg, D.: Web 2.0 and the shift in corporate governance from control to democracy. Knowl. Manag. Res. Pract. 7, 234–248 (2009)CrossRefGoogle Scholar
  20. 20.
    Smith, H.A., McKeen, J.D.: Developments in practice VIII: enterprise content management. Commun. Assoc. Inf. Syst. 11, 647–659 (2003)Google Scholar
  21. 21.
    Thackeray, R., Neiger, B.L., Hanson, C.L., McKenzie, J.F.: Enhancing promotional strategies within social marketing programs: use of Web 2.0 social media. Health Promot. Pract. 9, 338–343 (2008)CrossRefGoogle Scholar
  22. 22.
    Velev, D., Zlateva, P.: Enterprise 2.0 knowledge management development trends. In: International Conference on Economics, Business Innovation (ICEBI ‘12) (2012)Google Scholar
  23. 23.
    vom Brocke, J., Simons, A.: Enterprise Content Management in Information Systems Research: Foundations and Cases. Springer, Berlin (in print)Google Scholar
  24. 24.
    vom Brocke, J., Simons, A., Cleven, A.: Towards a business process-oriented approach to enterprise content management: the ECM-blueprinting framework. Inf. Syst. e-Bus. Manag. 9, 475–496 (2011)Google Scholar
  25. 25.
    Wahlroos, J.K.: Social media as a form of organizational knowledge sharing. https://helda.helsinki.fi/bitstream/handle/10138/24624/Thesis.Johanna.Wahlroos.pdf?sequence=1 (2012). Accessed 20 Dec 2012
  26. 26.
    Wang, S., Noe, R.A.: Knowledge sharing: a review and directions for future research. Hum. Resour. Manag. Rev. 20, 115–131 (2010)CrossRefGoogle Scholar
  27. 27.
    Wilkins, J., Baker, A.: Social business roadmap. http://www.aiim.org/~/media/Files/AIIM%20White%20Papers/Social-Business-Roadmap/Social-Business-Roadmap-Paper.ashx (2013). Accessed 02 Jan 2013

Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  1. 1.University of LiechtensteinVaduzLiechtenstein

Personalised recommendations