Linking Benefits to Balanced Scorecard Strategy Map

  • Jorge Gomes
  • Mário Romão
  • Mário Caldeira
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 206)


In this paper the authors propose a link between the Benefits Dependency Network, from a Benefits Management approach, and a Strategy Map, from Balanced Scorecard, to improve the management of business benefits and to ensure that actions taken along the investment life-cycle lead to foreseen benefits realization. The goal of this integration is to build a framework that combines useful features of both methods. We sustain that they can be complementary. As a Strategy Map is committed with strategic alignment, communication and monitoring of strategy execution at all levels of an organization, a Benefits Dependency Network is aimed at explaining how benefits are going to be obtained through organizational change. Using the results of a case-study research, we explain how a Strategy Map can cross with the Benefits Dependency Network. The integrated contribution is meant to increase the investments effectiveness, giving to stakeholdersthe confidence on a clearer delivery path for their expected benefits.


Benefits Management Balanced Scorecard Strategy Map IS/IT Investments 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  1. 1.ISEG-UTLLisboaPortugal
  2. 2.ISCTE-IULLisboaPortugal

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