Advertisement

Linking Benefits to Balanced Scorecard Strategy Map

  • Jorge Gomes
  • Mário Romão
  • Mário Caldeira
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 206)

Abstract

In this paper the authors propose a link between the Benefits Dependency Network, from a Benefits Management approach, and a Strategy Map, from Balanced Scorecard, to improve the management of business benefits and to ensure that actions taken along the investment life-cycle lead to foreseen benefits realization. The goal of this integration is to build a framework that combines useful features of both methods. We sustain that they can be complementary. As a Strategy Map is committed with strategic alignment, communication and monitoring of strategy execution at all levels of an organization, a Benefits Dependency Network is aimed at explaining how benefits are going to be obtained through organizational change. Using the results of a case-study research, we explain how a Strategy Map can cross with the Benefits Dependency Network. The integrated contribution is meant to increase the investments effectiveness, giving to stakeholdersthe confidence on a clearer delivery path for their expected benefits.

Keywords

Benefits Management Balanced Scorecard Strategy Map IS/IT Investments 

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. 1.
    Ashurst, C., Doherty, N.F.: Towards the formulation of “a best practice” framework for benefits realization in IT projects. Electronic Journal of Information Systems Evaluation 6, 1–10 (2003)Google Scholar
  2. 2.
    Berghout, E., Nijlan, M., Grant, K.: Seven Ways to get Your Favored IT Project Accepted – Politics in IT Evaluation. Electronic Journal of Information Systems Evaluation 8, 31–40 (2005)Google Scholar
  3. 3.
    Lin, C., Pervan, G.: The practice of IS/IT benefits management in large Australian organizations. Information & Management 41, 31–44 (2003)CrossRefGoogle Scholar
  4. 4.
    Markus, M.L.: Techno change management: using IT to drive organizational change. Journal of Information Technology 19, 4–20 (2004)CrossRefGoogle Scholar
  5. 5.
    Remenyi, D., Money, A., Bannister, F.: The Effective Measurement and Management of ICT Costs and Benefits. CIMA Publishing, Burlington (2007)Google Scholar
  6. 6.
    Reiss, G., Anthony, M., Chapman, J., Leigh, G., Pyne, A., Rayner, P.: Gower Handbook of programm management. Gower Publishing (2006)Google Scholar
  7. 7.
    Bennington, P., Baccarini, D.: Project benefits management in IT projects – An Australian perspective. Project Management Journal (June 2004)Google Scholar
  8. 8.
    Ward, J., Elvin, R.: A new framework for managing IT-enabled business change. Information Systems Journal 9, 197–221 (1999)CrossRefGoogle Scholar
  9. 9.
    Bradley, G.: Benefits Realization Management: A Practical Guide to Achieving Benefits through Change. Gower Publishing Limited (2006)Google Scholar
  10. 10.
    Peppard, J., Ward, J.M.: Unlocking sustained business value from IT investments: Balancing problem-based and innovation-based implementations. California Management Review (2005) (forthcoming)Google Scholar
  11. 11.
    Atkinson, A., Epstein, M.: Measure for Measure: Realizing the power of the balanced scorecard. CMA Management, 23–28 (September 2000)Google Scholar
  12. 12.
    Frigo, M., Krumwiede, K.: The Balanced Scorecard: A Winning Performance Measurement System. Strategic Finance, 50–54 (January 2000)Google Scholar
  13. 13.
    Kaplan, R.S., Norton, D.P.: Putting the Balanced Scorecard to Work. Harvard Business Review (September-October 1993)Google Scholar
  14. 14.
    Otley, D.: Performance management: a framework for management control systems research. Management Accounting Research 10, 363–382 (1999)CrossRefGoogle Scholar
  15. 15.
    Kaplan, R.S., Norton, D.P.: The Strategy-Focused Organization: how Balanced Scorecard companies thrive in the new business environment. Harvard Business School Press, Boston (2000)Google Scholar
  16. 16.
    Ward, J., Daniel, E.: Benefits Management, Delivering Value from IS and IT Investments. John Wiley & Sons, Chichester (2006)Google Scholar
  17. 17.
    Peppard, P., Ward, J., Daniel, E.: Managing the Realization of Business Benefits from IT Investments. MIS Quarterly Executive (March 2007)Google Scholar
  18. 18.
    Kaplan, R.S., Norton, D.P.: Using the Balanced Scorecard as a Strategic Management System. Harvard Business Review, 75–85 (January-February 1996b)Google Scholar
  19. 19.
    Kaplan, R.S., Norton, D.P.: The Balanced Scorecard: Translating Strategy into Action. Harvard Business School Press (1996a)Google Scholar
  20. 20.
    Nørreklit, H.: The Balanced Scorecard - a critical analysis of some of its assumptions. Management Accounting Research (March 2000)Google Scholar
  21. 21.
    de Haas, M., Kleingeld, A.: Multilevel design of performance measurement systems: enhancing strategic dialogue throughout the organization. Management Accounting Research 10, 233–261 (1999)CrossRefGoogle Scholar
  22. 22.
    Atkinson, A., Epstein, M.: Measure for Measure: Realizing the power of the balanced scorecard. CMA Management, 23–28 (September 2000)Google Scholar
  23. 23.
    Schiemann, W.A., Lingle, J.H.: Hitting your strategic targets through high impact measurement. The Free Press, New York (1999)Google Scholar
  24. 24.
    Anand, M., Sahay, B., Saha, S.: Balanced Scorecard in Indian Companies. Vikalpa 30, 11–25 (2005)Google Scholar
  25. 25.
    Meyer, M.: Rethinking Performance Measurement: beyond the Balanced Scorecard. Cambridge University Press (2002)Google Scholar
  26. 26.
    Davies, R.: The Balanced Scorecard: Panacea or Poisoned Chalice? Executive Briefing (2007), http://www.Drrobertdavies.com
  27. 27.
    Lebas, M.: Managerial accounting in France - Overview of past tradition and current practice. The European Accounting Review, 471–487 (1994)Google Scholar
  28. 28.
    Epstein, M., Manzoni, J.F.: Implementing corporate strategy: from tableaux de bord to balanced scorecards. European Management Journal 2, 190–203 (1998)CrossRefGoogle Scholar
  29. 29.
    McNair, C.J., Lynch, R.L., Cross, K.F.: Do financial and nonfinancial performance measures have to agree? Management Accounting, 28–36 (November 1990)Google Scholar
  30. 30.
    Beischel, M.E., Smith, K.R.: Linking the shop floor to the top floor. Management Accounting, 25–29 (October 1991)Google Scholar
  31. 31.
    Grady, M.W.: Performance measurement: implementing strategy. Management Accounting, 49–53 (June 1991)Google Scholar
  32. 32.
    Shang, S., Seddon, P.: Assessing and managing the benefits of enterprise systems: the business manager’s perspective, Info. Systems J., 12, 271–299 (2002)Google Scholar
  33. 33.
    Remenyi, D., Money, A., Sherwood-Smith, M.: The Effective Measurement and Management of IT Costs and Benefits. Oxford Butterworth-Heinemann (2000)Google Scholar
  34. 34.
    Remenyi, D., Williams, B., Money, A., Swartz, E.: Doing Research in Business and Management. Sage Publications, London (1998)Google Scholar
  35. 35.
    Glynne, P.: Benefits Management-changing the focus of delivery. Association for Progress Management Yearbook 2006/2007, 45–49 (2007)Google Scholar
  36. 36.
    Sakar, P., Widestach, C.: Benefits Management – How to realize the benefits of IS/IT investments. Master Thesis in Business Technology, IT University Göteborg, Sweden (2005)Google Scholar
  37. 37.
    OGC, Managing Successful Programmes, The Stationery Office, London, Office of Government Commerce (2003)Google Scholar
  38. 38.
    Payne, M.: Benefits Management – Releasing project value into the business. Project Manager Today, Hampshire (2007)Google Scholar
  39. 39.
    Ward, J.M., Taylor, P., Bond, P.: Evaluation and realization of IS/IT benefits: An empirical study of current practice. European Journal of Information Systems 4, 214–225 (1996)CrossRefGoogle Scholar
  40. 40.
    Caldeira, M., et al.: Information and communication technology adoption for business benefits: A case analysis of an integrated paperless system. International Journal of Information Management (2012), doi:10.1016/j.ijinfomgt.2011.12.005Google Scholar
  41. 41.
    Bartlett, J.: Managing Programmes of Business Change, Hampshire, UK (2006)Google Scholar
  42. 42.
    Gomes, J.: Gestão de benefícios numa empresa de Geoengenharia. Master thesis in management, ISCTE, Lisboa (2011)Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  1. 1.ISEG-UTLLisboaPortugal
  2. 2.ISCTE-IULLisboaPortugal

Personalised recommendations