The Relationship between Portal Quality and Citizens’ Acceptance: The Case of the Kuwaiti e-Government

  • Adel M. Aladwani
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 206)


This research-in-progress article tries to examine Kuwaiti citizens’ perceptions of e-Government quality and its influence on their decision to use (or not to use) the official Kuwaiti portal. Specifically, it tries to examine an attitudinal model linking three groups of e-Government quality attributes and e-Government use as measured by number of visits and transactions. The statistical analyses of responses collected from a sample of Kuwaiti citizens highlight the importance of e-Government quality for inducing citizens’ use.


electronic government quality acceptance use Kuwait 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  1. 1.Department of QM & IS, College of Busines AdministrationKuwait UniversityKuwait CityKuwait

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