Abstract
Traditional S-BPM successfully focuses on standardized business processes which are performed according to a fixed predefined process model. Yet a substantial share of business processes is difficult to predict with exceptions to the core processes occurring frequently.
This contribution proposes to explicitly consider exceptions and handle them according to their degree of standardized behavior. A methodology comprising three main components provides guidance for this new perspective on exceptions: (1) a classification details the types of exceptions that are encountered in real-world S-BPM projects. (2) An approach inspired by the exception handling mechanisms in software engineering advises methods and tools for handling the exception types and suggests a corresponding escalation mechanism. Both the classification and the procedure model are validated by ten domain experts. (3) The S-BPM notation is extended in order to effectively leverage the proposed approach.
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Kurz, M., Fleischmann, A., Lederer, M., Huber, S. (2013). Planning for the Unexpected: Exception Handling and BPM. In: Fischer, H., Schneeberger, J. (eds) S-BPM ONE - Running Processes. S-BPM ONE 2013. Communications in Computer and Information Science, vol 360. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-36754-0_8
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DOI: https://doi.org/10.1007/978-3-642-36754-0_8
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