Process Analysis

  • Nadja Damij
  • Talib Damij
Part of the Progress in IS book series (PROIS)


As was mentioned in Chap. 1, a process is the transformation of inputs into outputs. Anupindi et al. (2006) in their book “Management Business Process Flows, Principles of Operations Management” state that a process view considers any organization, or any part of an organization, to be a process that transforms inputs into outputs. The authors also define five elements that characterize this transformation; these are inputs and outputs, flow units, network of activities and buffers, resources, and information structure, see Fig. 5.1. In the following, definitions of these elements are introduced:


  1. Anupindi, R., Chopra, S., Deshmukh, D. S., Van Mieghem, A. J., & Zemel, E. (2006). Management business process flows: Principles of operations management. Upper Saddle River: Pearson Education.Google Scholar
  2. Laguna, M., & Marklund, J. (2005). Business process modeling, simulation, and design. Upper Saddle River: Pearson Prentice Hall.Google Scholar
  3. Little, J. D. C. (1961). A proof of queuing formula L=λW. Operations Research, 9, 383–387.CrossRefGoogle Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2014

Authors and Affiliations

  • Nadja Damij
    • 1
  • Talib Damij
    • 2
  1. 1.Faculty of Information StudiesNovo MestoSlovenia
  2. 2.Faculty of EconomicsUniversity of LjubljanaLjubljanaSlovenia

Personalised recommendations