Case Study 2

  • Nadja Damij
  • Talib Damij
Part of the Progress in IS book series (PROIS)


The final Chapter focuses on practical implementation of the whole algorithm of TAD methodology using an interesting business process called “Sales_Claim”. This business process introduces the problem of claim applications in a large trading company. For different reasons, customers are unsatisfied with the services of the company. Mainly, customers are unhappy with the existing way of solving their claims because the process is ineffective, time consuming, and above all, the process does not provide customers with information about their claims during their processing.

Copyright information

© Springer-Verlag Berlin Heidelberg 2014

Authors and Affiliations

  • Nadja Damij
    • 1
  • Talib Damij
    • 2
  1. 1.Faculty of Information StudiesNovo MestoSlovenia
  2. 2.Faculty of EconomicsUniversity of LjubljanaLjubljanaSlovenia

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