Phase 3: Process Improvement and Innovation
Process improvement and innovation is a key phase within process management that in recent years has become an essential way of ensuring changes in an organization’s structure and functioning in order to create a better, more competitive and successful enterprise.
- Anupindi, R., Chopra, S., Deshmukh, D. S., Van Mieghem, A. J., & Zemel, E. (2006). Management business process flows: Principles of operations management. Upper Saddle River: Pearson Education.Google Scholar
- Banks, J., Carson, S. J., Nelson, L. B., & Nicol, M. D. (2001). Discrete-event system simulation. Upper Saddle River: Prentice Hall.Google Scholar
- Dalkir, K. (2005). Knowledge management in theory and practice. Amsterdam: Elsevier Butterworth-Heinmann.Google Scholar
- Damij, N., & Damij, T. (2005). Business process modelling and improvement using TAD methodology (Lecture notes in computer science, pp. 380–385). Berlin: Springer.Google Scholar