Abstract
Process improvement and innovation is a key phase within process management that in recent years has become an essential way of ensuring changes in an organization’s structure and functioning in order to create a better, more competitive and successful enterprise.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsReferences
Al-Mashari, M., & Zairi, M. (2000). Revising BPR. A holistic review of practice and development. Business Process Management Journal, 6(1), 10–42.
Anupindi, R., Chopra, S., Deshmukh, D. S., Van Mieghem, A. J., & Zemel, E. (2006). Management business process flows: Principles of operations management. Upper Saddle River: Pearson Education.
Banks, J., Carson, S. J., Nelson, L. B., & Nicol, M. D. (2001). Discrete-event system simulation. Upper Saddle River: Prentice Hall.
Dalkir, K. (2005). Knowledge management in theory and practice. Amsterdam: Elsevier Butterworth-Heinmann.
Damij, N., & Damij, T. (2005). Business process modelling and improvement using TAD methodology (Lecture notes in computer science, pp. 380–385). Berlin: Springer.
Damij, N., Damij, T., Grad, J., & Jelenc, F. (2008). A methodology for business process improvement and IS development. Information and Software Technology, 50, 1127–1141.
Author information
Authors and Affiliations
Rights and permissions
Copyright information
© 2014 Springer-Verlag Berlin Heidelberg
About this chapter
Cite this chapter
Damij, N., Damij, T. (2014). Phase 3: Process Improvement and Innovation. In: Process Management. Progress in IS. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-36639-0_11
Download citation
DOI: https://doi.org/10.1007/978-3-642-36639-0_11
Published:
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-36638-3
Online ISBN: 978-3-642-36639-0
eBook Packages: Business and EconomicsBusiness and Management (R0)