A Decision Support System Based on RCM Approach to Define Maintenance Strategies

  • Thárcylla Clemente
  • Adiel Almeida-Filho
  • Marcelo Alencar
  • Cristiano Cavalcante
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 139)


This article presents a Decision Support System which focuses on an important organizational context: maintenance decisions. Usually, a specific management system is required to deal with data on failure, reliability, maintainability and availability regarding equipment. The maintenance context is surrounded by uncertainty and does not provide a clear profit from its activities, and thus requires a tool which fits in with organizational needs. The tool presented in this paper considers the requirements and approaches of an industrial production system, using concepts and methodologies from Reliability Centered Maintenance (RCM) to establish maintenance strategies, such as inspection and preventive maintenance planning, and also takes into consideration sophisticated MCDA and FMECA models for strategic decision making.


Decision Support System Reliability Centered Maintenance Maintenance Strategies 


  1. 1.
    Campos, A.C.S.M., Daher, S.F.D., Almeida, A.T.: New patents on Business Process Management Information Systems and Decision Support. Recent Patents on Computer Science 4, 91–97 (2011)CrossRefGoogle Scholar
  2. 2.
    Dekker, R.: Applications of Maintenance Optimization Models: A Review and Analysis. Reliability Engineering & System Safety 51, 240–299 (1996)Google Scholar
  3. 3.
    Pintelon, L.M., Gelders, L.F.: Maintenance management decision making. European Journal of Operational Research 58, 301–317 (1992)CrossRefGoogle Scholar
  4. 4.
    Verdecho, M.J., Alfaro-Saiz, J.J., Rodriguez-Rodriguez, R.: Prioritization and management of inter-enterprise collaborative performance. Decision Support Systems 53, 142–153 (2012)CrossRefGoogle Scholar
  5. 5.
    Moubray, J.: Reliability-centered Maintenance: RCM II. Ind. Press Inc., New York (1997)Google Scholar
  6. 6.
    Deshpande, V., Modak, J.: Application of RCM for safety considerations in a steel plant. Reliability Engineering and System Safety 78, 325–334 (2002)CrossRefGoogle Scholar
  7. 7.
    Jones, R.: Risk-based Maintenance: A Reliability-centered approach. Gulf Professional Publishing, Houston (1995)Google Scholar
  8. 8.
    TM 5-698-2.: Reliability-Centered Maintenance (RCM) for Command, Control, Communications, Computer, Intelligence, Surveillance, and Reconnaissance (C4ISR) Facilities. US Department of the Army, Washington (2006)Google Scholar
  9. 9.
    Jia, X., Christer, A.H.: Case Experience Comparing the RCM Approach to Plant Maintenance with a Modeling Approach. In: Blischke, W.R., Murthy, D.N.P. (eds.) Case Studies in Reliability and Maintenance. John Wiley & Sons, Inc., Hoboken (2003)Google Scholar
  10. 10.
    Rausand, M.: Reliability centered maintenance. Reliability Engineering and System Safety 60, 121–132 (1998)Google Scholar
  11. 11.
    Matteson, T.D.: Airline experience with RCM. Nucl. Engng. Design 89, 385–390 (1985)CrossRefGoogle Scholar
  12. 12.
    Nowlan, F.S., Heap, H.: Reliability-centred maintenance. National Technical Information Service, US Department of Commerce, Springfield, VA (1978)Google Scholar
  13. 13.
    Smith, A.M., Hinchcliffe, G.R.: RCM: Gateway to World Class Maintenance. Elsevier Butterworth-Heinemann, Burlington (2004)Google Scholar
  14. 14.
    Alencar, M. H., Almeida-Filho, A. T., Almeida, A. T.: An MCDM model for potential failure causes ranking from FMECA. In: Esrel 2012/PSAM 2011, Helsinki (2012) Google Scholar
  15. 15.
    Braglia, M.: MAFMA: multi-attribute failure mode analysis. Journal of Quality & Reliability Management 17, 1017–1033 (2000)CrossRefGoogle Scholar
  16. 16.
    Dong, C.: Failure mode and effects analysis based on fuzzy utility cost estimation. International Journal of Quality & Reliability Management 24, 958–971 (2007)CrossRefGoogle Scholar
  17. 17.
    Hipkin, I.B., Lockett, A.G.: A Study of Maintenance Technology Implementation. Omega 23, 79–88 (1995)CrossRefGoogle Scholar
  18. 18.
    Abdul-Nour, G., et al.: A reliability based maintenance policy: a case study. Comput. Ind. Eng. 35, 591–594 (1998)CrossRefGoogle Scholar
  19. 19.
    Christer, A.H., Whitelaw, J.: An Operation Research Approach to Breakdown Maintenance: Problem Recognition. The Journal of Operational Research Society 34, 1041–1052 (1983)Google Scholar
  20. 20.
    Kans, M.: An approach for determining the requirements of computerised maintenance management systems. Computers in Industry 59, 32–40 (2008)CrossRefGoogle Scholar
  21. 21.
    Melville, N., Kraemer, K.L., Gurbaxani, V.: Information technology and organizational performance: an integrative model of IT business value. MIS Quarterly 28, 283–322 (2004)Google Scholar
  22. 22.
    Delone, W.H., Mclean, E.R.: Information systems success: the quest for the dependent variable. Information Systems Research 3, 60–96 (1992)CrossRefGoogle Scholar
  23. 23.
    Powell, R.L., Dent-Micallef, A.: Information technology as competitive advantage: the role of human, business, and technology resources. Strategic Management Journal 18, 375–405 (1997)CrossRefGoogle Scholar
  24. 24.
    Watson, I.: Case-based reasoning is a methodology, not a technology. Knowl.-Based Syst. 12, 303–308 (1999)CrossRefGoogle Scholar
  25. 25.
    Pinjala, S.K., Pintelon, L., Vereecke, A.: An empirical investigation on the relationship between business and maintenance strategies. International Journal of Production Economics 104, 214–229 (2006)CrossRefGoogle Scholar
  26. 26.
    Almeida, A.T.: Multicriteria decision making on maintenance: spares and contracts planning. European Journal of Operational Research 129(2), 235–241 (2001)CrossRefGoogle Scholar
  27. 27.
    Cavalcante, C.A.V., Ferreira, R.J.P., Almeida, A.T.: A preventive maintenance decision model based on multicriteria method PROMETHEE II integrated with Bayesian approach. IMA Journal of Management Mathematics 21, 333–348 (2010)CrossRefGoogle Scholar
  28. 28.
    Brito, A.J., Almeida-Filho, A.T., Almeida, A.T.: Multi-criteria decision model for selecting repair contracts by applying utility theory and variable interdependent parameters. IMA Journal of Management Mathematics 21, 349–361 (2010)CrossRefGoogle Scholar
  29. 29.
    Brito, A., Almeida, A.T.: Multi-attribute risk assessment for risk ranking of natural gas pipelines. Reliability Engineering & Systems Safety 94, 187–198 (2009)CrossRefGoogle Scholar
  30. 30.
    Almeida, A.T.: Multicriteria modeling of repair contract based on utility and Electre I method with dependability and service quality criteria. Annals of Operations Research 138, 113–126 (2005)CrossRefGoogle Scholar
  31. 31.
    Alencar, M.H., Almeida, A.T.: Assigning priorities to actions in a pipeline transporting hydrogen based on a multicriteria decision model. International Journal of Hydrogen Energy 35, 3610–3619 (2010)CrossRefGoogle Scholar
  32. 32.
    Mota, C.M.M., Almeida, A.T.: A multicriteria decision model for assigning priority classes to activities in project management. Annals of Operations Research (Online) (2011)Google Scholar

Copyright information

© IFIP International Federation for Information Processing 2013

Authors and Affiliations

  • Thárcylla Clemente
    • 1
  • Adiel Almeida-Filho
    • 1
  • Marcelo Alencar
    • 1
  • Cristiano Cavalcante
    • 1
  1. 1.Production Engineering DepartamentFederal University of PernambucoRecifeBrazil

Personalised recommendations