Looking for a Fit for Purpose: Business Process Maturity Models from a User’s Perspective

  • Amy Van Looy
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 139)


Many books and articles have been written about the importance of business process management. However, in practice, improving business processes remains challenging. Therefore, business process maturity models (BPMMs) have been developed to assist organizations in their search for business process excellence (e.g. CMMI or OMG-BPMM). However, given their importance, a BPMM proliferation exists and practitioners are left without overview. Moreover, BPMMs differ in approach. An organization wishing to start with a BPMM thus risks selecting a model that does not fully fits its needs. The BPMM literature and the general literature on maturity models are mainly restricted to the design perspective. To our knowledge, the user’s perspective is largely neglected. Based on an international Delphi study, this article introduces 14 criteria that (potential) BPMM users must consider to obtain a fit for purpose. The findings will be used to build a decision tool for BPMM selection.


business process maturity maturity model selection decision criteria design research 


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Copyright information

© IFIP International Federation for Information Processing 2013

Authors and Affiliations

  • Amy Van Looy
    • 1
    • 2
  1. 1.Faculty of Business Administration & Public Administration, Department of Management & ICTUniversity College GhentGhentBelgium
  2. 2.Faculty of Economics & Business Administration, Department of Management Information Science & Operations ManagementGhent UniversityGhentBelgium

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