A Financial Perspective on Improving ICT Service Delivery: A Case at the Belgian Railways
This article discusses the financial perspective in a case study at ICTRA that deals with improving ICT service delivery. It outlines the three-step approach taken in the Finance Transformation Project and explains how this approach helped ICTRA in becoming a more business-oriented ICT shared service centre.
KeywordsFinance ICT Transformation Budgeting Transfer Pricing Service Costing Service Levels
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