Advertisement

A Financial Perspective on Improving ICT Service Delivery: A Case at the Belgian Railways

  • Luc Lutin
  • Stijn Viaene
  • Nathalie Demeere
  • Olivier Jolyon
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 139)

Abstract

This article discusses the financial perspective in a case study at ICTRA that deals with improving ICT service delivery. It outlines the three-step approach taken in the Finance Transformation Project and explains how this approach helped ICTRA in becoming a more business-oriented ICT shared service centre.

Keywords

Finance ICT Transformation Budgeting Transfer Pricing Service Costing Service Levels 

References

  1. 1.
    Mark, D., Rau, D.P.: Splitting demand from supply in IT. McKinsey on IT, 22–29 (2006)Google Scholar
  2. 2.
    Viaene, S., De Hertogh, S., Jolyon, O.: Engaging in Turbulent Times - Direction Setting for Business and IT Alignment. International Journal of IT/Business Alignment and Governance 2(1), 1–15 (2011)CrossRefGoogle Scholar
  3. 3.
    Kaplan, R.S., Cooper, R.: Cost & effect: using integrated cost systems to drive profitability and performance. Harvard Business Press (1998)Google Scholar
  4. 4.
    Drury, D.H.: Assessment of chargeback systems in IT management. Information Systems & Operational Research 38, 293–313 (2000)Google Scholar

Copyright information

© IFIP International Federation for Information Processing 2013

Authors and Affiliations

  • Luc Lutin
    • 1
  • Stijn Viaene
    • 1
    • 2
  • Nathalie Demeere
    • 3
  • Olivier Jolyon
    • 3
  1. 1.Vlerick Business SchoolLeuvenBelgium
  2. 2.KU LeuvenLeuvenBelgium
  3. 3.Deloitte ConsultingDiegemBelgium

Personalised recommendations