Principles for Human-Centred Design of IR Interfaces

  • Maria Francesca Costabile
  • Paolo Buono
Part of the Lecture Notes in Computer Science book series (LNCS, volume 7757)


Since the ‘80s, Human-Computer Interaction (HCI) researchers have performed a lot of work to identify principles, techniques, and methodologies that can support design, evaluation and implementation of interactive systems that fulfill needs and expectations of their users. This chapter discusses concepts, such as usability and user experience, which are of great importance for the success of interactive systems, illustrating how Human-Centred Design is fundamental to create successful user interfaces. Principles proposed by the HCI community to support interface design are presented, analyzing the principles that have a major impact on IR interfaces.


user interfaces usability user experience (UX) design principles 


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 1.
    Pew: A Pew Survey on Internet Adoption, (last access on May, 2012)
  2. 2.
    Pew: A Pew Survey on Search Engine Adoption, (last access on May, 2012)
  3. 3.
    Nielsen, J.: Usability Engineering. Academic Press, San Diego (1993) Google Scholar
  4. 4.
    ISO/IEC: 9126-1: Information Technology – Software Product Quality (1998)Google Scholar
  5. 5.
    International Organization for Standardization: Iso 9241: Ergonomics Requirements for Office Work with Visual Display Terminal (Vdt) - Parts 1-17 (1997)Google Scholar
  6. 6.
    Preece, J., Rogers, Y., Sharp, H., Benyon, D., Holland, S., Carey, T.: Human-Computer Interaction. Addison-Wesley Publishing Company (1994)Google Scholar
  7. 7.
    Dix, A., Finlay, J., Abowd, G., Beale, R.: Human Computer Interaction. Prentice-Hall (1998)Google Scholar
  8. 8.
    McCarthy, J., Wright, P.: Technology as Experience. Interactions 11(5), 42–43 (2004)CrossRefGoogle Scholar
  9. 9.
    Norman, D.A.: The Way I See It: The Transmedia Design Challenge: Technology That Is Pleasurable and Satisfying. Interactions 17(1), 12–15 (2010)CrossRefGoogle Scholar
  10. 10.
    Roto, V., Law, E.L., Vermeeren, A., Hoonhout, J.: User Experience White Paper. Technical report (2010)Google Scholar
  11. 11.
    Law, E.L.-C., Roto, V., Hassenzahl, M., Vermeeren, A.P.O.S., Kort, J.: Understanding, Scoping and Defining User Experience: A Survey Approach. In: 27th International Conference on Human Factors in Computing Systems, pp. 719–728 (2009)Google Scholar
  12. 12.
    Hassenzahl, M.: The Interplay of Beauty, Goodness, and Usability in Interactive Products. Human-Computer Interaction 19(4), 319–349 (2004)CrossRefGoogle Scholar
  13. 13.
    Norman, D.A.: Emotional Design: Why We Love (or Hate) Everyday Things. Basic Books (2004)Google Scholar
  14. 14.
    Ben-Bassat, T., Meyer, J., Tractinsky, N.: Economic and Subjective Measures of the Perceived Value of Aesthetics and Usability. ACM Transactions on Computer-Human Interaction 13(2), 210–234 (2006)CrossRefGoogle Scholar
  15. 15.
    Hotchkiss, G.: Q&a with Marissa Mayer, Google Vp, Search Products & User Experience, (last access on July 18, 2012)
  16. 16.
    Polillo, R.: Facile Da Usare. Una Moderna Introduzione Alla Ingegneria Dell’usabilità. Apogeo, Milano, pp. xvi+414 (2010)Google Scholar
  17. 17.
    Galitz, W.O.: The Essential Guide to User Interface Design: An Introduction to Gui Design Principles and Techniques. John Whiley & Sons, Inc., New York (2007)Google Scholar
  18. 18.
  19. 19.
    Nielsen, J.: Ten Usability Heuristics, (last access on July 19, 2012)
  20. 20.
    Shneiderman, B.: Designing the User Interface – Strategies for Effective Human-Computer Interaction, 3rd edn. Addison-Wesley (1998)Google Scholar
  21. 21.
    Dix, A., Finlay, J.E., Abowd, G.D., Beale, R.: Human-Computer Interaction, 3rd edn. Prentice-Hall, Upper Saddle River (2004)zbMATHGoogle Scholar
  22. 22.
    Wilson, M.L.: Search User Interface Design. Synthesis Lectures on Information Concepts, Retrieval, and Services. Morgan & Claypool (2011)Google Scholar
  23. 23.
    Hearst, M.: Search User Interfaces. Cambridge University Press (2009)Google Scholar
  24. 24.
    Bilal, D.: Children’s Use of the Yahooligans! Web Search Engine: I. Cognitive, Physical, and Affective Behaviors on Fact-Based Search Tasks. Journal of the American Society for Information Science 51(7), 646–665 (2000)CrossRefGoogle Scholar
  25. 25.
    Schacter, J., Chung, G.K.W.K., Dorr, A.: Children’s Internet Searching on Complex Problems: Performance and Process Analyses. Journal of the American Society for Information Science 49(9), 840–849 (1998)CrossRefGoogle Scholar
  26. 26.
    Hess, W.: Guiding Principles for Ux Designers, (last access on July 19, 2012)
  27. 27.
    O’Brien, H.L., Toms, E.G.: What Is User Engagement? A Conceptual Framework for Defining User Engagement with Technology. J. Am. Soc. Inf. Sci. Technol. 59(6), 938–955 (2008)CrossRefGoogle Scholar
  28. 28.
    O’Brien, H.L., Toms, E.G.: Is There a Universal Instrument for Measuring Interactive Information Retrieval?: The Case of the User Engagement Scale. In: Proceedings of the Third Symposium on Information Interaction in Context, pp. 335–340. ACM, New Brunswick (2010)CrossRefGoogle Scholar
  29. 29.
    Law, E.L.-C., van Schaik, P.: Editorial: Modelling User Experience - an Agenda for Research and Practice. Interact. Comput. 22(5), 313–322 (2010)CrossRefGoogle Scholar
  30. 30.
    Lieberman, H., Paternò, F., Wulf, V.: End User Development. Human-Computer Interaction Series, vol. 9 (2006)Google Scholar
  31. 31.
    Costabile, M.F., Dittrich, Y., Fischer, G., Piccinno, A. (eds.): IS-EUD 2011. LNCS, vol. 6654. Springer, Heidelberg (2011)Google Scholar
  32. 32.
    Ardito, C., Buono, P., Costabile, M.F., Lanzilotti, R., Piccinno, A.: End Users as Co-Designers of Their Own Tools and Products. Journal of Visual Languages & Computing 23(2), 78–90 (2012)CrossRefGoogle Scholar
  33. 33.
    Costabile, M.F., Fogli, D., Mussio, P., Piccinno, A.: Visual Interactive Systems for End-User Development: A Model-Based Design Methodology. IEEE Transactions on System Man and Cybernetics Part A-Systems and Humans 37(6), 1029–1046 (2007)CrossRefGoogle Scholar
  34. 34.
    Costabile, M.F., Mussio, P., Parasiliti Provenza, L., Piccinno, A.: Supporting End Users to Be Co-designers of Their Tools. In: Pipek, V., Rosson, M.B., de Ruyter, B., Wulf, V. (eds.) IS-EUD 2009. LNCS, vol. 5435, pp. 70–85. Springer, Heidelberg (2009)CrossRefGoogle Scholar
  35. 35.
    Latzina, M., Beringer, J.: Transformative User Experience: Beyond Packaged Design. Interactions 19(2), 30–33 (2012)CrossRefGoogle Scholar
  36. 36.
    Ardito, C., Costabile, M.F., Desolda, G., Matera, M., Piccinno, A., Picozzi, M.: Composition of Situational Interactive Spaces by End Users: A Case for Cultural Heritage. In: 7th Nordic Conference on Human-Computer Interaction (NordiCHI). ACM Press, CopenhagenGoogle Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  • Maria Francesca Costabile
    • 1
  • Paolo Buono
    • 1
  1. 1.Dipartimento di InformaticaUniversità degli Studi di Bari Aldo MoroBariItaly

Personalised recommendations