On Two Approaches to ACM

  • Helle Frisak Sem
  • Steinar Carlsen
  • Gunnar John Coll
Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 132)


MATS is an operational system in use by The Norwegian Food Safety Authority. This paper demonstrates how ACM can support time critical emergency action as well as planned case work, in one unified system. A brief account is given of these two different approaches to ACM, and the interaction between them in MATS, providing a basis for discussion. On the one hand, we have an ACM approach with task support, structured domain data and flexible work support for known bits and pieces of the tasks at hand. On the other hand, we have an extremely flexible ACM approach with functionality to keep control of who is to do what and to document the incident handling. The paper concludes with a discussion on domain specific and domain neutral ACM systems.


Adaptive Case Management (ACM) Domain Specific ACM Domain Neutral ACM Activity support Task support Work folder 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  • Helle Frisak Sem
    • 1
  • Steinar Carlsen
    • 1
  • Gunnar John Coll
    • 1
  1. 1.Computas ASLysakerNorway

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