Towards Knowledge-Intensive Processes Representation

  • Juliana Baptista dos Santos França
  • Joanne Manhães Netto
  • Rafael Gomes Barradas
  • Flávia Santoro
  • Fernanda Araujo Baião
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 132)


An organization that aligns Knowledge Management (KM) to its business processes is able to identify gaps, to correct mistakes and to keep updated more quickly. The need to identify and represent the dynamic generation and use of existing knowledge embedded into a business process, especially into a Knowledge-Intensive Process (KIP), has proved increasingly relevant. In this context, one important issue is to come up with adequate models and notations to represent KIPs. This paper presents an evaluation of current widely-used modeling languages, such as UML, EPC and BPMN, and also two others specifically proposed to deal with KIPs. The results point out which KIP characteristics could be adequately represented by using notational elements that are inherent to those modeling approaches.

Topics Covered

Process improvement techniques and tools Process design in collaborative environments Linking process design to organizational strategy and goals 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  • Juliana Baptista dos Santos França
    • 1
  • Joanne Manhães Netto
    • 1
  • Rafael Gomes Barradas
    • 1
  • Flávia Santoro
    • 1
  • Fernanda Araujo Baião
    • 1
  1. 1.Research and Practice Group in Information Architecture (NP2Tec), Department of Applied InformaticsFederal University of the State of Rio de Janeiro (UNIRIO)Brazil

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