How Good Is an AS-IS Model Really?

  • I. Guven Arkilic
  • Hajo A. Reijers
  • Roy R. H. M. J. Goverde
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 132)

Abstract

Redesign projects for business processes usually start with analysing and mapping an actual situation within an organization. This step is called "developing an AS-IS business process model". However, many contemporary organizations have invested in developing and sustaining process models of their existing operations, which are often created by domain experts themselves. In case a new redesign project is to be initiated, a dilemma occurs. Is it safe to use a model from the existing collection or should the AS-IS model be developed all over by a BPM specialist? Clearly, an important consideration here is whether AS-IS models developed by domain experts rather than BPM experts is of sufficient quality to drive a redesign effort. To empirically investigate this issue, we examined a business process within a multinational high-tech organization. Unlike most of the studies focused on one specific aspect of quality (e.g. control flow), we used a framework from the literature that covers three quality aspects. The framework was applied to determine the potential problems in the AS-IS model.

Keywords

Business process analysis Business process reengineering Business process redesign Business process improvement Business process modeling AS-IS models Business process case study 

Classification of the topic

Case studies and experiments 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  • I. Guven Arkilic
    • 1
  • Hajo A. Reijers
    • 2
  • Roy R. H. M. J. Goverde
    • 1
  1. 1.Precedence B.V.The Netherlands
  2. 2.Eindhoven University of TechnologyThe Netherlands

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