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Game Analysis on Service Recovery of the Retail Company

  • Qingwen Li
Conference paper
Part of the Lecture Notes in Electrical Engineering book series (LNEE, volume 226)

Abstract

From the perspective of game thesis, abilities of the company, market condition and the cost of service recovery are the main factors that the retail companies should consider when thinking their system of service recovery. Government was suggested to consider the market condition when regulating the retail companies for service recovery.

Keywords:

Game analysis Service recovery The retail company 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  1. 1.Guangxi International Business Vocational CollegeNanningChina

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